Noble Systems Noble Systems


1.888.866.2538 | Outside US
Company

Careers at Noble Systems

Noble Systems is a worldwide leader in providing contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. As a successful growing business we have opportunities for like-minded people at all levels in the company.

Below is a list of our current openings. If you are interested in joining our dynamic team, please send your resume and cover letter to nscjobs@noblesystems.com or fill out our Online Job Application.


Current Openings

Data Analyst
Atlanta, GA and Austin, TX

The Data Analyst will implement predictive models to benefit business clients, apply advanced algorithms to improve current models, and provide sophisticated analytic consulting to clients.

Responsibilities Include:
  • Conduct analysis for statistical modelling projects with minimal guidance from senior team members including:

    • Explore and clean data
    • Configure and review predictive models
    • Document and present analytic results
  • Work effectively in a team environment with all levels of the organization including client support and implementation engineering.
  • Work on multiple projects simultaneously; deliver quality results in a timely manner.
  • Communicate with the client to obtain information, present or assist in presenting analytic results throughout the course of the project.
  • Identify process improvement opportunities and develop new tools.
Requirements Include:
  • B.S degree in Mathematics, Statistics, Physics, Computer Science, Operations Research, or an equivocal level of experience in a similar field.
  • Excellent math and statistics skills
  • Ability to work on multiple projects at one time and independently
  • Working knowledge of relational databases (Oracle SQL or SQL Server preferred)
  • UNIX/Linux experience
  • Experience in computer programming (Perl, Python, R, SAS, Matlab, or JAVA)
Preferred Qualifications include:
  • MS in Statistics, Mathematics, Computer Science, or Operations Research
  • Direct working experience with logistic regression modelling, optimization or other quantitative analysis applied to real business problems
  • Strong programming experience in Perl (and/or Python), R, or Fortran
  • Advanced Excel skills including VBA
  • Experience with call centers for collections or telemarketing

Enterprise Support Engineer
Columbus OH, Raleigh NC, Indianapolis IN, Nashville TN, Chattanooga TN, Greenville SC

Responsibilities include:
  • Comprehensive issue documentation
  • Complex technical problem mitigation
  • SLA Adherence
  • Root Cause Analysis
  • Escalation as necessary
  • Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

  • Previous experience in a technical support environment
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Successful completion of new and ongoing training for necessary products and services
  • Successful working remotely (telecommuting) with limited supervision
  • Excellent customer service and communications skills with attention to detail
  • Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
  • Linux Server Administration (CentOS)
  • Database Operations (PostgreSQL)
  • Windows Server Administration (Windows Server 2008/2012)
  • Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

  • Database Support – PostgreSQL/MYSQL, Structured Query Languages
  • Telephony configuration and troubleshooting experience, including vendor management
  • Basic scripting knowledge (Awk, Bash, Perl, or similar)
  • Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

  • Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
  • Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
  • Ability to travel up to 20% per year

Field Service Engineer
Atlanta, GA

Responsibilities include:
  • Respond to technical support issues requiring on site assistance - Fly in and save the day!
  • Consult with the Directors Support and Field Services to review proprietary software application functionality, reporting, display screens, table layout, and structure in order to provide technical support - Learn new skills every day!
  • Facilitate requests for replacement of defective hardware components - Must love the toolbox!
  • Maintain and complete pertinent technical assistance request records including site visit documentation - Yes, there is record keeping - how else can we recognize your great work?!
  • Occasionally respond to Technical Support issues after business hours - Overtime hours mean extra $$$
Requirements include:
  • At least 80% travel - fly the friendly skies and rack up the frequent flyer miles!!
  • 2-4 years technical/hardware and software support and field service experience preferred
  • 2 years working knowledge of Linux/UNIX and DOS/Windows PC-based applications
  • 2 years working knowledge of network maintenance and integration
  • Must be able to work well under pressure - Superheroes don't do any other kind of job!

Implementation Engineers
Atlanta, GA

Responsibilities include:
  • Excellent communication and customer service skills
  • Advanced troubleshooting and problem solving skills
  • 4-year degree in IT, Computer Science or related degree, or an equivalent level of experience in a similar field
  • Must be available on nights and weekends as necessary
  • Requires 75% Travel
Technical experience or knowledge of one or many of the below:
  • SQL and “good database” practices
  • Linux/Unix Operating System
  • Windows Desktop Applications
  • Software delivery, training, or call center experience
  • Networking

Linux & Telephony Server Support Technician
Atlanta, GA

Job responsibilities will include:
  • Technical Troubleshooting Skills
  • Telephony problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary

Successful candidates will have or be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: previous experience in a help desk environment, ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. Experience supporting Linux Servers, Telephony Equipment, and/or call centers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience
  • Asterisk/VoIP/Telephony Server Experience

Noble Systems offers competitive salaries commensurate with experience and a comprehensive benefits package. Qualified candidates please send resume and salary requirements to nscjobs@noblesys.com.

PHP Developers
Atlanta, GA

Recently acquired a gamification company and expanding the R&D team. Immediate openings for PHP Developers!

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with PHP, Postgre SQL, Redhat / Centos, Apache web server
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, and database design
  • Ability to work in team environment as well as independently
Preferred Qualifications:
  • Javascript
  • Prior experience with call center application development is a plus

Project Manager
Atlanta GA, Raleigh NC, Indianapolis IN, Nashville TN, Chattanooga TN, Greenville SC

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • Bachelors Degree in related field
  • 5+ years direct project management experience
  • PMP certification preferred.
  • Excellent written and oral communication skills, with strong interpersonal skills
  • Strong technical aptitude.
  • Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERP
  • Ability to multi-task, work with minimal supervision, and handle escalated situations.
  • Knowledge of telephony terminology and call center technologies

Sales Account Managers
Atlanta, GA and all major U.S. cities

Enterprise Solution Selling of Customer Contact Solutions

$250K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals, assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers amble opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Atlanta
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Hunter mentality. Technical aptitude.

Software Developers
Atlanta, GA

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with ASP.NET Web Forms and/or MVC 4+
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, OOP/OOD, and database design
Preferred Qualifications:
  • C# (3.5+ preferred)
  • Experience with JavaScript Libraries: Angular, Knockout, JQuery
  • Experience with TDD concepts and .NET Unit testing frameworks
  • Prior experience with call center application development is a plus
  • Prior experience with work force management systems development is a plus

Software Engineer
Oklahoma City, OK and Austin, TX

Specific responsibilities include, but are not limited to:
  • Participate in full software development life cycle including requirements, design, development and test automation.
  • Work closely and collaboratively with quality assurance engineers and support engineers.
  • Troubleshoot and fix product issues identified internally and customer deployments.
  • Ability to work under minimum supervision.
Requirements:
  • A Bachelor’s degree in Computer Science preferred or equivalent education and or experience
  • Minimum of 5+ years object oriented architecture, design, and development experience
  • Minimum of 3 years experience with commercial Java development
  • Experience with Java, JDBC, JMS, JMX, Spring, XML, Ant, JUnit and Eclipse
  • Experience with PERL scripting language a plus
  • Experience with .Net, ASP, C# is a plus
  • Experience with agile development and continuous integration
  • Experience with working on multiple concurrent product releases
  • Experience with Windows , Linux, Solaris or some flavor of UNIX
  • Proficiency in a variety of data structures XML, JSON, and relational databases
  • Intrinsic understanding of software development life cycles
  • Excellent oral and written communication skills
  • Ability to work independently and as part of a team
Valued Skills:
  • Experience and understanding of Service Oriented Architectures
  • Experience with transactional and real-time systems
  • Experience with web frameworks and web services
  • Knowledge of programming techniques for handling large data sets

Systems Engineer
Atlanta, GA

The qualified candidate will possess, at a minimum, a Bachelor's Degree in IT, Computer Science, Industrial Engineering, Artificial Intelligence, a related science degree, or an equivalent level of experience in a similar field. The qualified candidate will have either experience or good knowledge of one or many of the below:

  • SQL and "good database" practices
  • Linux/Unix Operating System
  • Windows Desktop Applications
  • Software delivery, training, or call center experience
  • Networking
  • Empirical testing methodology
  • Requires 15% travel

Technical Account Manager (Not a Sales Role)
Atlanta, GA

Responsibilities include:
  • Maintain customer-facing reports
  • Manage service level agreements (SLAs), change control processes (upgrades, rollbacks, and other changes to the system), and overall client relationships to ensure that the client is receiving the appropriate response to tickets opened
  • Proactively address potential issues
  • Conduct regular calls with the client to review issues to understand future needs, plans, etc.
  • Handle client escalations
  • Prepare ticket reports as necessary
  • Facilitate regularly scheduled customer calls
  • Coordinate with different internal and customer side departments
Requirements include:
  • 1+ years' experience in a corporate customer relationship position
  • Bachelor's Degree in related field or equivalent experience
  • Strong technical aptitude
  • Excellent communication skills
  • Must be fluent in Microsoft Office Suite, especially Excel, Word, and Access
  • Ability to set up spreadsheets, formatting, calculations, queries, etc.
  • Must be available on nights and weekends as necessary
  • Ability to work with little or no supervision
  • Ability to multi-task and work in a very fast-paced environment
  • Experience defusing escalated situations
  • Some travel may be required

Technical Project Manager
Atlanta, GA

Responsibilities include:
  • Documentation of the product and system implementations including knowledge base documentation
  • Resolve complex network and server related issues into actionable concepts for customers to understand
  • Direct and manage implementations for assigned projects
Requirements include:
  • SQL and “good database” practices
  • Linux CentOS and Windows platforms
  • Working knowledge of Windows Desktop Applications and Visio
  • Software delivery, training, or call center experience preferred
  • Must have excellent verbal and written communication skills
  • Knowledge of telephony or VoIP technology a plus
  • Must be able to multi-task in a fast paced environment

Technical Support Engineers
Atlanta, GA

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Technical problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary
Requirements include:
  • Asterisk Server Experience
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience

Technical Trainer
Atlanta, GA

Responsibilities include:
  • Collecting, storing and disseminating knowledge across all levels of the organization
  • Providing multi-channel training content for use within the organization
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play and computer based training
  • Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
  • Developing technical training courses
  • Conducting technical training sessions
  • Special projects as assigned
Requirements include:
  • College degree in related field or equivalent experience
  • Excellent oral and written communication skills
  • Excellent presentation and facilitation skills
  • Excellent interpersonal skills and ability to interact with all levels of the organization
  • Must have strong technical aptitude
  • Requires 75% travel

Business Development Managers / Inside Sales Account Manager
Oklahoma City, OK and Manchester, UK

Base + Commission + Bonuses

Business Development Managers / Inside Sales Account Managers are energetic and passionate professionals responsible for the creation of sales ready leads as well as solution selling of Cloud and Premise based Contact Center Solutions to Small to Medium sized Businesses (SMB). Business Development Managers / Inside Sales Account Managers will be required to work within defined phone based outbound calling campaigns to identify new and existing sales opportunities.

Business Development Managers / Inside Sales Account Managers will utilize the Noble Systems platform as well as other tools for direct prospecting within the assigned territories, industries, and other projects . Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving departmental goals
  • Work within defined phone based outbound calling campaigns
  • Communicate with executives and managers from prospect/client accounts
  • Meet virtually with prospects/clients for business assessments, presentations, meetings, demos
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 1 to 2 years of inside sales experience in telecommunications / software / contact center environment
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Technical aptitude
  • Proven time management skills
  • “Hunter” mentality – Relentless
  • Internally driven to exceed expectations
  • Ability to working within a group setting communicating with prospects and customer via the telephone

Sales Account Managers
Home based, but requiring regular visits to Regional Head Office in Manchester UK

£100K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals assigned to enterprise accounts and specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Manchester
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanour
  • Strong work ethic and ability to set and achieve personal goals and workplans
  • Technical aptitude
  • Ability to travel to existing customers and prospects to maintain relationships and drive the sales process
  • University degree or equivalent experience

Software Support Analyst
Manchester, UK

The Minimum Requirements for this position are:
  • Technical working understanding of PC & server hardware architecture and Windows OS functionality to an administration level
  • A working knowledge of MS SQL database structure and queries
  • Solid, and well developed, problem management skills
  • Solid, and well developed, customer care skills
  • Technical working knowledge of one or more Enterprise Workforce Management software package
  • An awareness of telecommunications and networking architecture
  • An awareness of Call Centre operations
  • Linux knowledge desirable
  • European language skills desirable
  • Excellent verbal and written communication skills
Essential Duties and Responsibilities:
  • Respond to service requests, which can include

    • Incidents impacting normal production operation
    • Validation of proposed changes
    • Requests for training
    • Queries on product functionality/operations
    • Accurately and promptly entering Service Requests & Incident details into the Service Desk System
    • Investigating the cause and resolution of incidents
    • Establishing appropriate operational workarounds to return clients to production status
    • Providing appropriate progress updates to clients in line with our contracted Service Level Agreements and specific commitments made with clients
    • Escalating incidents technically and to management as required, prior to SLA’s being breached
    • Adherence to all published applicable Noble Systems policies and procedures
    • Completion of all published applicable Noble Systems technical training material
    • Participation in the Support shift rota, which will include some evening and weekend work

QA Engineer
Philippines

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:
  • • Write and execute test plans and test cases for software components.
  • • Design and implement automated tests in Python.
  • • Prepare Test Summary Reports based on test results.
  • • Maintain up to date and accurate information in defect tracking system.
  • • Work closely with Software Development and QA in US.
  • • Ability to handle stress.
Requirements:
  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • At least 2 years Quality Assurance or Software Testing experience in similar capacity. Automation test experience is an advantage.
  • Experience in developing and executing test plans, use cases and test cases.
  • Some scripting language coding experience (Python, Javascript) a plus.
  • Good written and verbal communication skills in English
  • Flexible schedule
Benefits:
  • Full-time position with flexible work schedule
  • Training in Atlanta US for top performers (visa requirements apply – company paid)
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasig or email at jobsphp@noblesys.com

Technical Writer
Philippines

Responsibilities include:
  • Work closely with software developers and quality assurance engineers to document new features within the product, develop release notes, installation documentation, etc.
Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Excellent written and oral communications skills
  • Ability to learn complex software applications
Experience (least 3 years work related exp.) on the following technical skills:
  • Technical writing
  • Microsoft word
  • RoboHelp
  • Candidates with the following experiences are preferred
    • Microsoft applications (excel, powerpoint)
    • Microsoft Visual Studio
    • MadCap Flare
    • Work Force Management software
Benefits:
  • Full-time position with flexible work schedule
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasic or email at jobsphp@noblesys.com

Technical Support Engineer
Philippines

Responsibilities include:
  • Learning a complex and customizable proprietary software package
  • Comprehensive technical problem resolution via phone
  • Ability to troubleshoot problems from infrastructure knowledge and symptoms given
  • Timely and detailed documentation of issues
  • Handling of high profile customers through phone and email
  • Issue management including escalation as necessary
  • Effective coordination with both local and US-based management teams
  • Working with a global team of technical staff to resolve issues
General Requirements:
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Previous experience working in a ticketing system
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Candidate possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Fresh graduates are welcome to apply with high academic grade in technical skills
Technical Requirements:
  • Linux/Unix Operating System administration experience
  • Database administration experience
    • PostgreSQL
    • Structured Query Language
    • CLI
  • T1/VoIP configuration and troubleshooting experience
  • Asterisk administration and troubleshooting experience
Benefits:
  • Full-time and regular position (with morning / mid / night shift)
  • Company paid training in Atlanta head office for top performers
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasig or email at jobsphp@noblesys.com

Project Manager
Sydney or Melbourne, Australia

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • 3+ years direct project management experience
  • Excellent written and oral communication skills, with strong interpersonal skills

Sales Account Manager
Sydney, Australia

Noble Systems has a sales centric culture, with a very strong focus on the success of their people, and business. Solution, sales and CRM solution training will be provided.

The successful applicant will be responsible for:
  • Sales cycles
    • Prospecting, building value-based relationships particularly with managers and executives
  • Managing existing client relationships and looking for opportunities to add further value to clients
  • Meeting quarterly targets and KPI’s
Candidate Profile:
  • Experienced enterprise solution based sales experience in Contact Centre Technology is preferred but not essential
  • Knowledge of sales process and effective sales techniques
  • Proven sales and customer service skills

Solutions Trainer
Sydney or Melbourne, Australia and Manchester, UK

Responsibilities include:
  • Deliver training courses for Noble Customers on the full Suite of Noble Products. Whilst the primary role is end user and Administrator Training, the role may also include some Project Management activities
  • Provide internal and external training on the Noble System Solution
  • Providing Multi-channel training content for use within the organization and to Noble customers
  • Provide support services to internal and external clients as directed
  • Maintain a professional image and demonstrate a willingness to contribute at all levels
  • Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
  • Facilitate resource scheduling
  • Facilitate customer and internal conference calls
Requirements include:
  • Existing knowledge of Contact Centre technologies a must with knowledge on Workforce Management platforms highly regarded

Technical Support Engineers
Cracow, Poland

Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. They will provide exceptional customer-oriented support for software implementations and on-going maintenance.

Key Areas of Responsibility:
  • Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
  • Document and educate customer on software installation design and settings
  • Directly interact with customers to resolve urgent production and non-production issues
  • Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
  • Limited travel
Successful candidate will have experience with:
  • Linux/Unix Server Operating System
  • Databases SQL, experience with PostgreSQL, Oracle or another major RDBMS
  • Ability to read Python, Perl, Java source code is preferred
  • Windows Server Administration
  • Contact Centers
  • Fluent English
In addition, a successful candidate will have one or more of the following skills:
  • Previous management experience - technical or non-technical
  • Experience working with computers
  • Communication of technical information to nontechnical audiences
  • Experience interacting with customers and management with varied experience and personalities