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Industry Links

Visit the organizations listed below to learn more about the contact center industry and to get the latest industry news and information.

ACA International

ACA International is an international trade organization of credit and collection professionals that provides a variety of accounts receivable management services to over one million credit grantors.

Call Centre Helper is the UK's most popular call centre magazine with over 30,000 readers. It is a free, weekly online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. For advice and tips on management, technology and working life, visit Call Centre Helper at

Call Center Times

Call Center Times is a 'one stop call center portal' through the strategic release of transactional communications that at once aids, and effectively supports the attainment of fiscal and operational objectives by our core target – call center operatives.

Collection Advisor

Each issue of Collection Advisor is carefully planned to present the credit and collection professional a set of independent, comparative technology reviews. The selection criteria is based on specific categories so we may offer due diligence in helping you make good buying decisions.


CommWeb, a division of CMP Media, is the Publisher of Call Center, Communications Convergence and Network magazines. is the leading on-line resource site for the contact center industry around the world. Since 1999, they have been helping tens of thousands of operational managers and executives around the world increase their knowledge and value to their company through its daily editorials and useful industry information.

Subscribe to the ContactCenterWorld RSS news feed.

Copilevitz and Canter Legal Services

Copilevitz & Canter, LLC is a law firm with offices in Kansas City, Missouri and Washington, D.C., which provides specialized legal services to non-profit organizations, professional fund-raisers and commercial telemarketers, and legal counsel in all areas of First Amendment law relevant to this practice. is an electronic daily publication with over 50,000 daily subscribers.

CRMAdvocate has everything you need to know about CRM. By gathering and consolidating over 40 sources of CRM information into one, easy to read format, we are doing the hard work for you.

CRM Today provides daily updated news, event and job listings, vendor directory, case studies, articles, academic and white papers on Customer Relationship Management.

CRMXchange is the leading online resource for information on customer service contact management solutions, marketing and sales. CRMXchange is the premier web destination for exchanging information and ideas on issues affecting call centers including: education, software products, training, services, and other valuable resources. is an internet resource that combines a user friendly format with a powerful database search engine and decision making capabilities to connect Debt Sellers, Debt Buyers, Creditors and Debt Owners, Collection Agencies and Attorneys, and Industry Product and Service Providers. Users can browse and list debt portfolios for sale, research industry related information on training and service providers, market products to the highest-level industry professionals and keep up to date on the latest industry news and events.

DMA Direct Marketing Association

The Direct Marketing Association (DMA) is the oldest and largest trade association for users and suppliers in the direct, database and interactive marketing fields.

helpdesk software guide dot com

Help Desk Software Guide offers a free guide to help desk decisions has a variety of articles, reviews, and resources about the help desk industry. provides news and information on the recovery of debt in all industries. We put the news in perspective, facilitate collaboration among peers, and provide strategic level support for business growth objectives.


Matchboard is an independent B2B matching service which matches buyers and suppliers in the sales, service and back office space. Using proprietary matching software, Matchboard shortlists suitable vendors for any business need entered in its online wizard. Matchboard also assists vendors generate market awareness and leads through its events and online content marketing services. With over 1000 clients across SME, large enterprise and government, Matchboard is the smart way for suppliers to find new clients and for companies to find suppliers.


PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. Its membership is made up of Fortune 500 companies, contact centers, BPO’S, economic development organizations and technology suppliers that enable companies to contact or enhance contact with their customers.


Quality Contact Solutions is an industry leader in both inbound and outbound marketing. With a large team of professionals including telemarketing compliance experts, they ensure every client program achieves all established goals while staying compliant.


Quality Voice & Data provides Local Caller ID phone numbers with name display to all types of outbound telemarketing organizations including charitable, for-profit, collections, marketing, acquisition, and existing customer contact programs.

SOCAP Society of Consumer Affairs Professionals

Society of Consumer Affairs Professionals (SOCAP)provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations. SOCAP membership is composed of close to 3,000 corporate consumer affairs/customer service professionals, representing more than 1,500 companies.

Technology Marketing Corporation (TMC) is the Publisher of Customer Interaction Solutions, Communications Solutions and Internet Telephony magazines.