at Peak Performance
Workforce Engagement Management helps you optimize the two most mission-critical elements in your contact center: customer satisfaction and employee satisfaction.
With WEM tools from Noble Systems, you can:
Gamification helps you increase agent motivation and agent engagement by making learning more interactive and by bringing some fun and challenges to the agent’s day. Agents earn points, prizes, and recognition among their peers. And happy agents lead to increases in productivity and performance and better service for your customers.
Noble® ShiftTrack WEM is a comprehensive workforce planning system that can accurately forecast call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and produce reports that measure agent and center performance.
Workforce Engagement Management Contact Center Interactive Analytics
WFM Solutions from Noble Systems
WFM Rulebook: 7 principles of WFM
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