Advanced Solutions for Contact Centres
No matter the size of the operation or the industry-supported, contact centre managers share many of the same struggles. Noble’s comprehensive solutions address these challenges head-on and help improve contact centre operations from Day 1.
Create a Better Customer Experience
Use real-time data and historical results to enhance the effectiveness of every interaction, improving customer satisfaction and growing loyalty.
Increase Efficiencies with Process Automation
Automate routine processes and decisions to build efficiencies and free your agents to manage more complex tasks.
Manage Regulatory Compliance
Comprehensive toolsets help you meet complex regulatory compliance requirements (such as GDPR, ADMA, DNC, PCI, etc) whilst maintaining productivity levels.
Discover Actionable Business Insights
Mine the wealth of customer data to provide meaningful insights and intelligence that drive critical business decisions and process improvements.
Optimise Your Workforce
Promote organisational strategies to ensure you have the right resources in place to meet service level demands and improve agent engagement.
Meet Changing Needs with Flexible Solutions
Whether you have seasonal changes, or are growing or rightsizing, our solutions adjust to meet your current and future capacity demands and business needs.
The Noble Customer Contact Suite
Our unified and seamless suite of products is perfect for omnichannel inbound and outbound contact needs. You get the same features and performance, whatever your deployment choice - on-premise, cloud or hybrid.
INDUSTRY-SPECIFIC SOLUTIONS
Noble's robust and flexible contact centre solutions meet the needs of virtually any industry. If your contact centre operations are mission critical to company success, we can provide a right-fit offering that meets your organisation's business requirements.
Services that Help Maximise Your Investment
At Noble, we are committed to making sure you optimise the value of your investment in our technologies. We offer comprehensive services to help you successfully implement your Noble solution and keep your contact centre operations running smoothly every day.
Implementation & Integration Services
Any minute of contact centre downtime is a lost opportunity to connect with a customer or prospect and also a risk of disappointing or frustrating them. Our implementation engagements get you up and running as quickly as possible, with minimal business disruption.
Expert Training Programs
On-site, classroom, and web-based training services help your team master the software skills you need to be successful. Courses are tailored to your needs and taught by in-house trainers and product gurus.
Professional, Knowledgeable Consulting
Starting with a rich understanding of your unique business needs, we’ll help you discover the best ways to use our services to streamline processes and optimise your contact centre performance.
World-Class Support Team
Get full-service support and maintenance, delivered by an in-house team of experts, with proactive monitoring and responsive service for troubleshooting and resolution for more uptime. Active support agreements give you 24x7 access to skilled technicians.