CXS | Customer Experience Summit Melbourne, 25 October

Intercontinental Melbourne,
25 October 2018
Register now for only $395!


CXS Event FAQs

Learn more about our inaugural Customer Experience Summit and don’t forget to register by 10 October to secure your seat.

Register Today

What is CXS?

CXS is our inaugural Customer Experience Summit, a full-day customer-focused, industry think tank looking at how technology will disrupt and improve customer experiences.

When & Where Is CXS?

The Customer Experience Summit (CXS) will be held on Thursday, 25 October, 2018 with complimentary entry to a networking event that evening. The Summit will be held at the Intercontinental Melbourne, a luxurious 5-star hotel.

Who Should Attend?

If you're a professional or leader in Customer Service, Engagement or Call Centre Technology who wants to network with fellow thought leaders, this one-day event is for you.

What Does It Cost?

Current registration fees are only $395, making it one of the most affordable and high-value conferences you'll attend all year. However, prices are subject to increase, so register early! Registration closes 10 October.


A full slate of sessions to educate & inspire, featuring hot topics and new technologies, to help you be at the forefront of customer engagement.

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The Changing Landscape

Listen in as we discuss the "Changing Landscape of Contact Centres" and how to stay at the forefront of the industry.

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Consumer Preferences

Learn how consumers energise operations in our session on "How Consumer Preferences Drive Design and Innovation".

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Agent Empowerment

Discover the value of gamification for agents during "Agent Empowerment - A Closer Look Into Gamification".

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Customer Engagement

In "Leveraging Technology to Improve Customer Engagement“ we’ll show how engagement can be automated.

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Customer Experience

Discover the link between agent morale and customer experience in "Drive Superior CX Through Employee Engagement”.

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Artificial Intelligence

If you’re looking to leverage AI, you’ll enjoy the panel on how "Artificial Intelligence Brings Life to Customer Interactions”.

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Industry Experts

Always a favorite event, our "Industry Panel of Experts - What's Hot?” will offer a curated list of favourite tech and ideas.

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Networking Event

At the end of the evening, join us for an exclusive networking event where you’ll get to meet peers and industry insiders.


Learn more about the speakers at our inaugural Customer Experience Summit.

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Helen Howard

Fujitsu, Senior General Manager

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Audrey William

Frost & Sullivan, Senior Fellow and Head of Research

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Brett Brosseau

Noble Systems, VP Gaming Solutions

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Steve Simpson

Keystone Management Services, Director

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Tom Grealy

Grealy Consulting, President

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Dr. James Adonis

International Speaker & Consultant

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CXS 2018 Is Approaching Fast. Don't Miss Out!

The registration deadline is coming up quick. Don’t miss your chance to be a part of what will surely become the premiere one-day summit for uniting Call Centre and Customer Experience thought leaders in the Asia-Pacific region. And don’t forget that your registration gets you exclusive access to our networking event on Thursday, 25 October as well.

Register Now for only $395

Registration closes 10 October

Register Today!

Event Sponsor

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