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May 20, 2021

The Evolution of Speech Technologies and the Influence on CX – Part 1

The Evolution of Speech Technologies and the Influence on CX A Conversation with Chris Hodges & Ellwood Neuer . Part ...

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May 20, 2021

The Evolution of Speech Technologies and the Influence on CX – Part 2

The Evolution of Speech Technologies and the Influence on CX A conversation with Chris Hodges and Ellwood Neuer at Noble ...

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May 18, 2021

Ask a Contact Center Tech Expert: Call Center AI & Automation (Part 3)

In the second Q&A of this blog series, we answered questions about Customer Engagement and the CX. Many companies are ...

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May 14, 2021

Benefits of Integrating Your CRM Platform with Your Call Center System

. Do you know what differentiates call center CRM Software from Contact Center Software? If you answered no, you’re not ...

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May 11, 2021

Ask a Contact Center Tech Expert: Customer Engagement & CX (Part 2)

Contact centers are on the front-line of customer communications, and therefore, they often define the customer experience. With more and ...

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May 7, 2021

A Brief History of Speech Recognition and How It Benefits Businesses

Speech Technologies encompass a broad scope of tools. Conversation Analytics is just one piece of the puzzle. Speech recognition – ...

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May 4, 2021

Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems has been helping companies manage customer contacts and provide a better customer experience for over 30 years. In ...

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April 14, 2021

What is a virtual call center?

Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers ...

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April 3, 2021

Speech Analytics Tools: Using Your Customer Intelligence to Create a Better CX

Speech Analytics tools allow companies to automatically screen calls that a call center might not otherwise be able to review ...

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March 23, 2021

6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

For many healthcare organizations, the call center is a patient’s first point of contact. Whether fielding inquiries, resolving issues, scheduling ...

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March 19, 2021

Small Business Call Center Software Solutions

The demands on small and mid-size business (SMB) teams are different from those at larger organizations. From sales and marketing ...

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March 18, 2021

Top 4 Healthcare Call Center Trends that Deliver Superior Patient Satisfaction

Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. Many ...