The Supreme Court’s Facebook v. Duguid decision (released April 1, 2021) has generated a rash of predictions pointing towards a ...
Last week’s Supreme Court decision in Facebook v. Duguid appears to be a complete victory for the call center industry ...
The Supreme Court issued its Facebook v. Duguid Ruling this morning. The case involved the proper interpretation of the TCPA’s ...
The FCC recently issued their proposed call authentication rules for comment, which are based on STIR/SHAKEN as mandated in the ...
Financial customers vastly prefer omnichannel communications. This year, 68 percent of banking customers are expected to be digital-only. This means ...
The pending Pallone-Thune TRACED ACT (Senate Bill 151) is a pending bipartisan robocall bill that is rumored to be passed ...
The Consumer Financial Protection Bureau (CFPB) recently released its draft rules governing activities of debt collectors, which impose various communication ...
You’ve loaned someone money and they won’t pay it back. It’s a sad but familiar story; research shows total household ...
Did you know that just 34% of employees feel engaged at work? Worse yet, 16.5% say they’re actively disengaged from ...
One of the earliest issues raised in the context of “robocall” processing was the inherent ambiguity of that term. The ...
At their June 6, 2019 meeting, the FCC authorized carriers to block “robocalls” to their customers, by default, after determining ...
At its open meeting on June 6, 2019, the Federal Communications Commission (“FCC”) approved a robocall blocking related agenda item ...
The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...
How many consumers will query the RND database before calling a toll-free or business number? Would you? We have heard ...
From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of ...
Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...
Contact centers have a critical role in facilitating sales between enterprises and customers by securely processing credit card payments on ...
By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...
