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Karl Koster

Karl Koster

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May 13, 2020

Four Guiding Principles for Call Authentication Deployment

The FCC recently issued their proposed call authentication rules for comment, which are based on STIR/SHAKEN as mandated in the ...

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February 21, 2020

Financial Industry Compliance Requirements: Scaling for Digital Communications

Financial customers vastly prefer omnichannel communications. This year, 68 percent of banking customers are expected to be digital-only. This means ...

Karl Koster

Karl Koster

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December 17, 2019

Wait – What Just Happened? Is the FCC About to be Given Expanded Regulatory Powers Over Private Enterprises?

The pending Pallone-Thune TRACED ACT (Senate Bill 151) is a pending bipartisan robocall bill that is rumored to be passed ...

Karl Koster

Karl Koster

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September 26, 2019

Debt Collectors Use of “Limited-Content” Text Messages

The Consumer Financial Protection Bureau (CFPB) recently released its draft rules governing activities of debt collectors, which impose various communication ...

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September 12, 2019

Will FCC Regulations Damage Reputable Debt Collection?

You’ve loaned someone money and they won’t pay it back. It’s a sad but familiar story; research shows total household ...

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July 30, 2019

Gamification: Your Key to Balancing Compliance and Debt Collections

Did you know that just 34% of employees feel engaged at work? Worse yet, 16.5% say they’re actively disengaged from ...

Karl Koster

Karl Koster

July 10, 2019

Let’s Clean Up Our Vocabulary

One of the earliest issues raised in the context of “robocall” processing was the inherent ambiguity of that term. The ...

Karl Koster

Karl Koster

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June 20, 2019

What is a Reasonable Analytics Blocking Algorithm?

At their June 6, 2019 meeting, the FCC authorized carriers to block “robocalls” to their customers, by default, after determining ...

Karl Koster

Karl Koster

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June 12, 2019

Beware of the Law of Unintended Consequences

At its open meeting on June 6, 2019, the Federal Communications Commission (“FCC”) approved a robocall blocking related agenda item ...

Karl Koster

Karl Koster

May 29, 2019

A Message to the FCC: “First, Do No Harm”

The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...

Karl Koster

Karl Koster

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March 5, 2019

Regulations in Search of a Problem

How many consumers will query the RND database before calling a toll-free or business number? Would you? We have heard ...

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February 12, 2019

5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of ...

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January 9, 2019

Outbound Contact Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...

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January 7, 2019

Contact Centers and Preventing Credit Card Fraud

Contact centers have a critical role in facilitating sales between enterprises and customers by securely processing credit card payments on ...

Karl Koster

Karl Koster

December 11, 2018

The Intersection of Law and Technology Can be a Dangerous Road to Drive

By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...