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June 9, 2020

Why Choose Noble Systems for the Best Call Center Software?

Once you have determined that you need a better contact center solution, and what kind of solution and the most ...

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June 3, 2020

What Exactly is Company Culture?

Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” This quote has been widely used ...

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June 2, 2020

Choosing the Right Call Center Management Software

For many companies, the role of the contact center in keeping clients happy is increasing, and improving operational efficiency and ...

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April 21, 2020

Call Center Software 101: An Introduction to Customer Contact Technology

A call center is a centralized site that is equipped to manage a large volume of customer contacts – both ...

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April 21, 2020

How to Ensure Business Continuity for Call Centers During COVID-19

The coronavirus has resulted in a global crisis affecting millions of people. It is also having a dire effect on ...

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April 8, 2020

The Rise of Contact Center as a Service (CCaaS)

Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), ...

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April 3, 2020

The Top 5 Benefits of an IVR

What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might be wondering ‘what does IVR ...

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April 3, 2020

The Benefits of a Predictive Dialer for Call Centers

Noble Systems has been providing outbound dialer software and solutions for more than 30 years. Our founder and CEO, Jim ...

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March 30, 2020

6 Tips for Managing High Call Volumes During the COVID-19 Crisis

Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during ...

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March 20, 2020

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

As you’re aware, the Coronavirus and how it’s affecting our lives is an ever-changing situation. It is a challenging time ...

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March 12, 2020

Overcoming the Biggest Contact Center Challenges

How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...

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February 10, 2020

Call Center Basics: Auto Dialer Software

An auto dialer is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the ...

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January 22, 2020

Did You Avoid Contact Center Payment Fraud This Holiday Season?

It was yet another booming holiday season, with total sales projected to exceed $1 trillion USD for the first time ...

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October 30, 2019

5 Ways to Spot a Workplace Energy Vampire

What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...

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October 24, 2019

How Robotic Process Automation Can Augment Your Contact Center Workforce

If you’re a contact center manager, you might justifiably worry about having to cut your staff. You like your staff ...

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October 4, 2019

AI and Real-time Speech Analytics Can Reshape the Contact Center

Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...

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September 20, 2019

Leverage Gamification to Level Up Call Center Service and Support

How well are your customers being served by your call center service and support center? Are your agents delivering the ...

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September 3, 2019

Contact Center Agent Burnout – Part 2, Causes and Remedies

In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...

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August 8, 2019

Onboard, Train and Engage Remote Agents with Gamification

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...

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August 1, 2019

Top 10 Signs of Contact Center Agent Burnout – Part 1, Warning Signs

Call centers are high-pressure, stressful environments.  Agents are expected to deal with demanding customers, be knowledgeable about many products and ...

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July 23, 2019

5 Simple Ways to Modernize Your Interactive Voice Response

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...

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June 27, 2019

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...

Karl Koster

Karl Koster

May 29, 2019

A Message to the FCC: “First, Do No Harm”

The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...

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March 20, 2019

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

To the casual observer—or the not-so-casual business insider, for that matter—the words “humanize” and “digital” sound as though they play ...

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March 11, 2019

Cloud Customer Experience – Why It’s a Good Move

In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the ...

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February 26, 2019

Call Center Automation: How Hair Club Does More

Scalability is a serious problem for contact centers in just about every industry. There are only so many calls and ...