What's New At Noble

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July 9, 2021

Come Together at ACE 2021

Come Together at ACE 2021 The recent merger of Aspect Software and Noble Systems, two leaders in the CX space, ...

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May 20, 2021

The Evolution of Speech Technologies and the Influence on CX – Part 1

The Evolution of Speech Technologies and the Influence on CX A Conversation with Chris Hodges & Ellwood Neuer . Part ...

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May 20, 2021

The Evolution of Speech Technologies and the Influence on CX – Part 2

The Evolution of Speech Technologies and the Influence on CX A conversation with Chris Hodges and Ellwood Neuer at Noble ...

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May 18, 2021

Ask a Contact Center Tech Expert: Call Center AI & Automation (Part 3)

In the second Q&A of this blog series, we answered questions about Customer Engagement and the CX. Many companies are ...

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May 14, 2021

Benefits of Integrating Your CRM Platform with Your Call Center System

. Do you know what differentiates call center CRM Software from Contact Center Software? If you answered no, you’re not ...

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May 11, 2021

Ask a Contact Center Tech Expert: Customer Engagement & CX (Part 2)

Contact centers are on the front-line of customer communications, and therefore, they often define the customer experience. With more and ...

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May 4, 2021

Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems has been helping companies manage customer contacts and provide a better customer experience for over 30 years. In ...

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March 19, 2021

Small Business Call Center Software Solutions

The demands on small and mid-size business (SMB) teams are different from those at larger organizations. From sales and marketing ...

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February 10, 2021

What Contact Centers Can Do Now to Address Shifting Customer Behaviors

What Contact Centers Can Do Now to Address Shifting Customer Behaviors Unprecedented times in 2020 have led to ongoing changes ...

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February 5, 2021

5 Customer Behavior Trends That Are Here to Stay

5 Customer Behavior Trends That Are Here to Stay As we discussed in part 1 of this blog series, there ...

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January 29, 2021

Changing Customer Behaviors Will Impact Contact Centers in 2021

Changing Customer Behaviors Will Impact Contact Centers in 2021 The current economic climate along with the continuing impact of the ...

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November 17, 2020

CTI Technology – The Key Ingredient in Your Customer Experience Recipe

In the “Experience Economy” customers seek experiences over products and services. It’s not surprising that customer experience (CX) has become ...

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October 30, 2020

5 Ways to Spot a Workplace Energy Vampire

What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...

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October 21, 2020

What is an ACD? The Basics of Automatic Call Distribution

An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers incoming calls and ...

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September 14, 2020

Onboard, Train and Engage Remote Agents with Gamification

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...

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September 8, 2020

Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. The good ...

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August 27, 2020

Essentials for Telemarketing Call Centers

Telemarketing call centers and Telesales call centers can fulfill a variety of needs beyond simply selling, and they can provide ...

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August 4, 2020

It’s Time to Rethink Your Collection Strategy

Collection contact centers continue to face a number of ongoing challenges including increasing global competition, changing channel preferences, and evolving ...

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July 24, 2020

Using Collections Call Center Technologies to Significantly Impact Operational Performance

Today’s market offers a number of challenges to collection organizations, whether they are first-party collections departments or lenders, third-party agencies, ...

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June 9, 2020

Why Choose Noble Systems for the Best Call Center Software?

Once you have determined that you need a better contact center solution, and what kind of solution and the most ...

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June 3, 2020

What Exactly is Company Culture?

Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” This quote has been widely used ...

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June 2, 2020

Choosing the Right Call Center Management Software

For many companies, the role of the contact center in keeping clients happy is increasing, and improving operational efficiency and ...

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April 21, 2020

Call Center Software 101: Introduction to Customer Contact Technology

A call center software suite automates and standardizes the process of receiving and responding to customer contacts. It's more than ...

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April 21, 2020

How to Ensure Business Continuity for Call Centers During COVID-19

The coronavirus has resulted in a global crisis affecting millions of people. It is also having a dire effect on ...

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April 8, 2020

The Rise of Contact Center as a Service (CCaaS)

Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), ...

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April 3, 2020

The Top 5 Benefits of an IVR (Interactive Voice Response)

What Is IVR (Interactive Voice Response)? Some people new to the contact center industry might ask you to how to ...

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April 3, 2020

The Benefits of a Predictive Dialer for Call Centers

Noble Systems has been providing outbound dialer software and solutions for more than 30 years. Our founder and CEO, Jim ...

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March 30, 2020

6 Tips for Managing High Call Volumes During the COVID-19 Crisis

Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during ...

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March 20, 2020

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

As you’re aware, the Coronavirus and how it’s affecting our lives is an ever-changing situation. It is a challenging time ...

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March 12, 2020

Overcoming the Biggest Contact Center Challenges

How do you train the ideal employee in a high-turnover environment? Training employees well and managing turnover is especially important ...

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February 10, 2020

Auto Dialer Software: Call Center Basics

  What is an Auto Dialer? Auto dialer software (or automatic dialer) is an outbound contact center solution that helps ...

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January 22, 2020

Did You Avoid Contact Center Payment Fraud This Holiday Season?

It was yet another booming holiday season, with total sales projected to exceed $1 trillion USD for the first time ...

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October 24, 2019

How Robotic Process Automation Can Augment Your Contact Center Workforce

If you’re a contact center manager, you might justifiably worry about having to cut your staff. You like your staff ...

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October 4, 2019

AI and Real-time Speech Analytics Can Reshape the Contact Center

Artificial intelligence (AI) and speech analytics (SA) are reshaping how humans interact with computer systems. While these revolutionary technologies have ...

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September 20, 2019

Leverage Gamification to Level Up Call Center Service and Support

How well are your customers being served by your call center service and support center? Are your agents delivering the ...

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September 3, 2019

Contact Center Agent Burnout – Part 2, Causes and Remedies

In Part 1 of this two-part series on call center burnout we covered some of the warning signs of agent ...

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August 1, 2019

Top 10 Signs of Contact Center Agent Burnout – Part 1, Warning Signs

Call centers are high-pressure, stressful environments.  Agents are expected to deal with demanding customers, be knowledgeable about many products and ...

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July 23, 2019

5 Simple Ways to Modernize Your Interactive Voice Response

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...

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June 27, 2019

Essentials of Cloud Contact Center Software

In a previous blog, we outlined the advantages of moving a customer experience platform to the cloud. If you've decided ...

Karl Koster

Karl Koster

May 29, 2019

A Message to the FCC: “First, Do No Harm”

The FCC is addressing a robocall-related agenda item entitled Declaratory Ruling and Third Further Notice of Proposed Rulemaking (FCC-CIRC1906-01) at ...