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October 17, 2019

Flawless Brand Experience Throughout the Customer Journey

Knowing when, where and how your customers expect to interact with your brand is a requisite of providing a flawless ...

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September 20, 2019

Leverage Gamification to Level Up Customer Support

How well are your customers being served by your customer support contact center? Are your agents delivering the best possible ...

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September 5, 2019

Driving the Hotel Industry with Innovation in Australia and New Zealand

In the last few years, Australia and New Zealand have seen a massive boom in tourism. Australian capital cities such ...

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July 23, 2019

5 Simple Ways to Modernize Your IVR & Improve the Caller Experience

In this age of digital transformation which has seen a proliferation of self-service options, many people prefer to get answers ...

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July 15, 2019

Artificial Intelligence in Customer Care: What, Why, and How

Digital transformation is one of the hottest topics among CIOs of companies that have mandated improving the customer experience as ...

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June 27, 2019

Essentials of Cloud Contact Centers

In a previous blog, we outlined advantages of moving a customer experience platform to the cloud. If you've decided to ...

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June 6, 2019

Automate Hotel Telephony to Improve the Customer Experience

With the resurgence of the American travel industry, the customer experience provided by travel agencies and hotels is just as ...

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April 22, 2019

Mapping Workforce Engagement to ROI in a Digital Customer Journey

Mapping out your company’s digital customer journey is never an easy task, especially when the focus is primarily on the ...

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March 20, 2019

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

To the casual observer—or the not-so-casual business insider, for that matter—the words “humanize” and “digital” sound as though they play ...

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March 11, 2019

Cloud Customer Experience – Why It’s a Good Move

In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the ...

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February 21, 2019

Top trends for the contact center in 2019 – part 2, effortless & transformative

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” ...

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February 19, 2019

Words and Phrases to Use (and Avoid) in Customer Communications

Successful relationships between businesses and customers are built on communication and understanding. The language of persuasion, satisfaction, or resolution has ...

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January 30, 2019

Top trends for the contact center in 2019 – part 1, the human touch

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact ...

January 28, 2019

Banking Strategies: A guide to effective fintech in 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores ...