What's New At Noble

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October 30, 2020

5 Ways to Spot a Workplace Energy Vampire

What is an energy vampire? According to Judith Orloff, MD, University of California Los Angeles Psychiatric Clinical Faculty, it is ...

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September 14, 2020

Onboard, Train and Engage Remote Agents with Gamification

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is ...

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August 25, 2020

Financial Services and Gamification: Train, Motivate & Retain

Banking and other financial services firms are continually challenged to train, motivate and retain employees in order to deliver consistent, ...

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August 19, 2020

Why Using Gamification for Financial Services Makes Sense

Three main factors are driving digital transformation in the financial services sector – smart devices that are enabling an interconnected ...

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December 4, 2019

Increase CSAT and Brand Loyalty with Voice of the Customer Feedback

Customers tell companies all the time what they think about their products and services. In fact, they are often more ...

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September 20, 2019

Leverage Gamification to Level Up Call Center Service and Support

How well are your customers being served by your call center service and support center? Are your agents delivering the ...

September 9, 2019

Should Your Human Resources Team Work More Closely with IT?

Do HR and IT teams have a mutual understanding of one another? Some say no, they do not, and, further, ...

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July 30, 2019

Gamification: Your Key to Balancing Compliance and Debt Collections

Did you know that just 34% of employees feel engaged at work? Worse yet, 16.5% say they’re actively disengaged from ...

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July 18, 2019

Fixing the Corporate Learning Engagement Shortfall with Gamification

There is a skills gap in most organizations in order to flourish in a digital world. Building proficiencies for technologies ...

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July 11, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification Programs – Part 3

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term ...

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July 1, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving ...

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June 25, 2019

Top 10 Best Practices for Achieving Long-Term Success with Gamification Solutions– Part 1

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. It has been lauded ...

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June 18, 2019

Move Over Millennials, Generation Z is Here

Just when companies were starting to feel confident in their understanding of Millennials, along comes a new generation entering the ...

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June 10, 2019

New Integration Unveiled: Noble Gamification + CustomerCount Enterprise Feedback

Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a ...

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April 22, 2019

Mapping Workforce Engagement to ROI in a Digital Customer Journey

Mapping out your company’s digital customer journey is never an easy task, especially when the focus is primarily on the ...

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March 20, 2019

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

To the casual observer—or the not-so-casual business insider, for that matter—the words “humanize” and “digital” sound as though they play ...

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February 25, 2019

How to Gamify Your Workplace to Cure Agent Attrition

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...

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February 14, 2019

Why Should Contact Centers Care About Employee Engagement?

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...

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February 5, 2019

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. ...

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January 30, 2019

Call Center Trends in 2019 – part 1, the human touch

Many of the call center trends of 2019 indicate a “back to basics” approach with an emphasis on the ultimate ...

January 28, 2019

Bank Call Center Strategies: A guide to effective fintech in 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores ...

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January 21, 2019

Accelerate Effectiveness with Sales Gamification

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off ...

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January 15, 2019

Advance Debt Collection and Recovery with Gamification

Let’s face it. Debt collection and recovery call centers don't have a great reputation with consumers. Why? Because some people ...

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January 14, 2019

Contact Center Agents and the Importance of Engagement

Achieving customer satisfaction by providing an enhanced customer experience is one of the main goals of the contact center and ...

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January 9, 2019

Outbound Contact Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...

January 8, 2019

Building Contact Center Solutions for Modern Businesses

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble's VP of Marketing Lee Allum discuss ...

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January 2, 2019

Contact Center Update: Catching Up With Noble Systems

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask ...

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December 20, 2018

Gamification Can Improve Customer and Employee Outcomes

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships ...

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December 18, 2018

Grow Revenue with Sales Gamification Software

Revenue growth and goal attainment necessitate change. That’s why many companies are turning to sales gamification software to drive behaviors ...

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December 6, 2018

Gamified Onboarding to Win the Battle Over New Hire Retention

Starting a new position in a contact center can be both exhilarating and overwhelming. New employees want to get up ...

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October 22, 2018

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

In light of recent news from the royal commission exposing misconduct by Australian banking and financial institutions, businesses in the ...

October 18, 2018

Boost Productivity with the “Right” Contact Center KPIs and Gamification

Improving contact center agent productivity can have a major impact on bottom-line results. But, how do you accurately assess productivity? ...

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October 11, 2018

Still Struggling with your Employee Retention Strategy? It’s Time to Get in the Game

Industry stats on employee turnover and the actual cost to businesses are scary. According to Deloitte Analyst Josh Bersin, some ...

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December 29, 2017

4 Steps to Increase Call Center Productivity

  What is the real difference between your top call center reps and bottom reps? Technically speaking it is your ...

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October 10, 2017

Is gamification effective?

First, what in the heck is Gami-fi-cation and what is all this excitement about? Is Gamification effective? For all the ...

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September 19, 2017

Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification

Regardless of the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only ...