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What's New At Noble

September 9, 2019

Should Your Human Resources Team Work More Closely with IT?

Do HR and IT teams have a mutual understanding of one another? Some say no, they do not, and, further, ...

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April 22, 2019

Mapping Workforce Engagement to ROI in a Digital Customer Journey

Mapping out your company’s digital customer journey is never an easy task, especially when the focus is primarily on the ...

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February 25, 2019

How to Gamify Your Workplace to Cure Agent Attrition

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused ...

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February 14, 2019

Why Should Contact Centers Care About Employee Engagement?

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...

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February 5, 2019

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. ...

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January 29, 2019

Agent Empowerment: Putting Firstline Employees First in the Contact Center

One of the most famous lyrics in classic rock is from The Who's 1971 classic, Won't Get Fooled Again. Whether ...

January 28, 2019

Bank Call Center Strategies: A guide to effective fintech in 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores ...

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January 21, 2019

Accelerate Effectiveness with Sales Gamification

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off ...

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January 14, 2019

Contact Center Agents and the Importance of Engagement

Achieving customer satisfaction by providing an enhanced customer experience is one of the main goals of the contact center and ...

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January 2, 2019

Contact Center Update: Catching Up With Noble Systems

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask ...