January 8, 2019
Stay in the Know
In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker.
“Contact center technology is shifting from reactive to proactive to improve the customer experience.”
The conversation dives further into the momentum of cloud contact center platforms and what it means to be a true enterprise CCaaS solution, why gamification is considered to be a remedy for agent turnover, and how achieving seamless interactions across multiple channels continues to be a big challenge for many companies. Read on for more views from Lee and Erik on trends in the contact center space and which solutions can help you create the best possible relationships with your customers.
Looking for Part 1 of the interview? Read it here.