Get Up and Running Quickly with Custom Implementation
Get a Plan Customized for You
Our team will get to know your team and your business so we can design a solution and implementation plan tailored to your unique requirements and structure.
- Project Manager is assigned to oversee the implementation
- Timeline development
- Execution plan
- Coordination of customizations, testing, delivery, installation, and training
Detailing the Solution and Process
We’ll create and document a detailed plan of what solutions and options will best meet your needs and complement your existing technology.
- Outlines the specifications for software and hardware and specific requirements to be coordinated by both the Noble and customer teams
- Requirements are discussed, documented and distributed
Putting Your Solution into Action
Our call center implementation plan experts will work closely with your team to get your solution into place and make sure all users have the appropriate training.
- Milestone meetings are conducted to ensure that open communication and a “no-surprise” atmosphere are established as key principles of the project
- Coordinated with the implementation, comprehensive training ensures that users are able to quickly begin operation
- Advanced training helps users take advantage of all the functionality, tips and tricks that make for an effective operation
Making Sure You Get the Most Out of Your Solution
Our job isn’t done when your team is up and running. We’ll make sure your solution is working as it should and that you get the support you need should you have any issues.
- We make sure your entire operation is running smoothly so you — and your customers’ — satisfaction is as high as possible
- We provide ongoing support, available via a number of arrangements, to ensure your operation continues to run efficiently and successfully
Implementation and Integration Made Easy
For every installation, Noble Implementation Specialists create a customized plan to deliver and install solutions on time and on budget. With thousands of installations under our belts, we have developed a methodology for successful completion of implementations.
Dedicated Project Manager
We’ll assign an experienced, knowledgeable project manager and team of professionals to guide you from customization through training.
We’ll develop a schedule that matches the scope of your project and your unique requirements.
Our modular solutions allow you to choose the options that are best suited to your business structure.
Fast Start Option
If you’re in a hurry, cloud-based users can get up and running very quickly with a basic set of features.
Embed contact controls directly in the CRM workspace giving agents single-click access to tools such as dial now, callback and callback scheduling, transfer, hold, pause and more.
Agents can quickly launch multi-channel communication functions like Voice/Screen Recording, Voice Messaging, Email, Routing and more, all without having to switch between programs or perform manual lookups.
Real-Time Data Sync
Improve data management and eliminate duplicate data entry with real-time data synchronization.
Salesforce.com’s open CTI allows Noble to embed our telephony controls directly into the CRM workspace.
Complete Contact Histories
Contact logs make it easy to capture, store and retrieve comprehensive contact histories when needed for verification or compliance needs.
Create a more efficient Agent Desktop featuring the customizable Noble Contact Toolset to streamline agent navigation and workflow.
What Our Customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.
We needed a quick implementation with a fast turn-around to quickly realise our return on investment. We were delighted that the whole system was installed – from signed Functional Design Specification to go-live – in just three weeks.