Choose the Training Options that Work for You
The Fundamentals for All Types of Users
Our core call center training program is designed to certify your employees to manage the solution within your contact center environment.
- Core training is standard with every installation
- Delivered on-site or in classrooms — or a combination
- Users will learn to utilize the Noble platform, including Management Suite
- Users also learn how to manage the contact center to increase productivity, run reports and train agents
Go more in depth with advanced courses that train you on more sophisticated aspects of your solution.
- Learn about optional and add-on tools
- Explore system configuration and programming tools
- Get in-depth information about performing platform maintenance in house
Web-based Training to Get The Most Out of Your Solution
Beyond initial training courses that get your team up and running, we offer a web-based training process through our Noble UNIVERSITY Online courses.
- Update user certifications
- Learn about new system features
- New employee training on basic system knowledge
Call Center Training Programs Delivered Your Way
Noble call center agent training programs are tailored to your needs, matching the right courses to your customized solution so you can make the most of our product features — from basic to advanced.
Experienced, Knowledgeable Trainers
Our training team is built on contact center experts who have real experience inside contact centers.
Train the Trainer
Your Training Specialist will make sure your in-house trainers have the knowledge and skills they need to keep your staff performing at top levels.
Flexible to Fit Your Needs
Take advantage of on-site, classroom or web-based training sessions for basic to advanced system training.
Proven Training Methods
All instructor-led classes offer a curriculum format based on lecture, hands-on exercises and follow-up testing to maximize training effectiveness.
Initial Training Included
All installations include training to get you up and running quickly
Become Self Sufficient
Learn to manage daily activities and meet program goals
Beyond the Basics
We’ll teach you tips and tricks to increase productivity and performance
Choose the education path that best meets your and your staff’s needs
Power User Training
Advanced training courses are available for your top producers
Learn from experts that are experienced and certified on our systems
What Our Customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.
Working with Noble gives you a business partner that cares about your business model. They don’t give you caps on adapting the system to your business. Instead, they want to know what they can do to help you. It’s just amazing.