System Training

Call Center Training Services Tailored to Your Needs

While our solutions are designed to be user friendly and intuitive, training will help make sure managers and agents are taking advantage of all features available to them and leveraging tools in the most efficient way possible.

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The Fundamentals for All Types of Users

Our core call center training program is designed to certify your employees to manage the solution within your contact center environment.

  • Core training is standard with every installation
  • Delivered on-site or in classrooms — or a combination
  • Users will learn to utilize the Noble platform, including Management Suite
  • Users also learn how to manage the contact center to increase productivity, run reports and train agents
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Enhanced Knowledge

Go more in depth with advanced courses that train you on more sophisticated aspects of your solution.

  • Learn about optional and add-on tools
  • Explore system configuration and programming tools
  • Get in-depth information about performing platform maintenance in house
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Web-based Training to Get The Most Out of Your Solution

Beyond initial training courses that get your team up and running, we offer a web-based training process through our Noble UNIVERSITY Online courses.  

  • Update user certifications
  • Learn about new system features
  • New employee training on basic system knowledge

Call Center Training Programs Delivered Your Way

Noble call center agent training programs are tailored to your needs, matching the right courses to your customized solution so you can make the most of our product features — from basic to advanced.

Experienced, Knowledgeable Trainers

Our training team is built on contact center experts who have real experience inside contact centers.

Train the Trainer

Your Training Specialist will make sure your in-house trainers have the knowledge and skills they need to keep your staff performing at top levels.

Flexible to Fit Your Needs

Take advantage of on-site, classroom or web-based training sessions for basic to advanced system training.

Proven Training Methods

All instructor-led classes offer a curriculum format based on lecture, hands-on exercises and follow-up testing to maximize training effectiveness.

Training Services Help You Get the Most Out of Your Investment

Understanding the most productive and efficient ways to use your solution ensures that you maximize its value.

Initial Training Included

All installations include training to get you up and running quickly

Become Self Sufficient

Learn to manage daily activities and meet program goals

Beyond the Basics

We’ll teach you tips and tricks to increase productivity and performance

Flexible Curriculums

Choose the education path that best meets your and your staff’s needs

Power User Training

Advanced training courses are available for your top producers

Certified Trainers

Learn from experts that are experienced and certified on our systems

What Our Customers Say

See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.

Working with Noble gives you a business partner that cares about your business model. They don’t give you caps on adapting the system to your business. Instead, they want to know what they can do to help you. It’s just amazing.

Vision Precision Holdings