Noble Careers

Current Job Opening

Enterprise Support Engineer

  • April 10, 2018
  • Chattanooga, TN
  • Columbus, OH
  • Greenville, SC
  • Indianapolis, IN
  • Nashville, TN
  • Raleigh, NC

Responsibilities

  • Comprehensive issue documentation
  • Complex technical problem mitigation
  • SLA Adherence
  • Root Cause Analysis
  • Escalation as necessary
  • Issue management through final resolution

Requirements

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

  • Previous experience in a technical support environment
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Successful completion of new and ongoing training for necessary products and services
  • Successful working remotely (telecommuting) with limited supervision
  • Excellent customer service and communications skills with attention to detail
  • Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges Linux Server Administration (CentOS) Database Operations (PostgreSQL) Windows Server Administration (Windows Server 2008/2012) Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

  • Database Support – PostgreSQL/MYSQL, Structured Query Languages
  • Telephony configuration and troubleshooting experience, including vendor management Basic scripting knowledge (Awk, Bash, Perl, or similar)
  • Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

  • Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
  • Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
  • Reside in the State of Ohio, within commuting distance of New Albany
  • Ability to travel up to 20% per year