Respond to technical support issues requiring on site assistance – Fly in and save the day!
Consult with the Directors Support and Field Services to review proprietary software application functionality, reporting, display screens, table layout, and structure in order to provide technical support – Learn new skills every day!
Facilitate requests for replacement of defective hardware components – Must love the toolbox!
Maintain and complete pertinent technical assistance request records including site visit documentation – Yes, there is record keeping – how else can we recognize your great work?!
Occasionally respond to Technical Support issues after business hours – Overtime hours mean extra $$$
At least 80% travel – fly the friendly skies and rack up the frequent flyer miles!!
2-4 years technical/hardware and software support and field service experience preferred
2 years working knowledge of Linux/UNIX and DOS/Windows PC-based applications
2 years working knowledge of network maintenance and integration
Must be able to work well under pressure – Superheroes don’t do any other kind of job!