Noble Careers

Current Job Opening

Software Support Analyst

  • April 12, 2018
  • Manchester, UK

Responsibilities

  • Incidents impacting normal production operation
  • Validation of proposed changes
  • Requests for training
  • Queries on product functionality/operations
  • Accurately and promptly entering
  • Service Requests & Incident details into the Service Desk System
  • Investigating the cause and resolution of incidents
  • Establishing appropriate operational workarounds to return clients to production status
  • Providing appropriate progress updates to clients in line with our contracted Service Level Agreements and specific commitments made with clients
  • Escalating incidents technically and to management as required, prior to SLA’s being breached
  • Adherence to all published applicable Noble Systems policies and procedures
  • Completion of all published applicable Noble Systems technical training material
  • Participation in the Support shift rota, which will include some evening and weekend work

Requirements

  • Technical working understanding of PC & server hardware architecture and Windows OS functionality to an administration level
  • A working knowledge of MS SQL database structure and queries
  • Solid, and well developed, problem management skills
  • Solid, and well developed, customer care skills
  • Technical working knowledge of one or more Enterprise Workforce Management software package
  • An awareness of telecommunications and networking architecture
  • An awareness of Call Centre operations
  • Linux knowledge desirable European language skills desirable Excellent verbal and written communication skills