Responsibilities

• Documentation of the product and system implementations including knowledge base documentation
• Resolve complex network and server related issues into actionable concepts for customers to understand
• Direct and manage implementations for assigned projects

Requirements

• SQL and “good database” practices
• Linux CentOS and Windows platforms
• Working knowledge of Windows Desktop Applications and Visio
• Software delivery, training, or call center experience preferred
• Must have excellent verbal and written communication skills
• Knowledge of telephony or VoIP technology a plus
• Must be able to multi-task in a fast paced environment