Noble Careers

Current Job Opening

Technical Support Engineer

  • April 12, 2018
  • Phillipines

Benefits: Full-time and regular position (with morning / mid / night shift) Company paid training in Atlanta head office for top performers HMO and Group Life Insurance coverage upon joining date.

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasig or email at jobsphp@noblesys.com

Responsibilities

  • Learning a complex and customizable proprietary software package
  • Comprehensive technical problem resolution via phone
  • Ability to troubleshoot problems from infrastructure knowledge and symptoms given
  • Timely and detailed documentation of issues
  • Handling of high profile customers through phone and email
  • Issue management including escalation as necessary
  • Effective coordination with both local and US-based management teams
  • Working with a global team of technical staff to resolve issues

Requirements

  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Previous experience working in a ticketing system
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Candidate possess at least a Bachelor’s/College Degree, Computer Science/Information Technology or equivalent.
  • Fresh graduates are welcome to apply with high academic grade in technical skills

Technical Requirements:

  • Linux/Unix Operating System administration experience
  • Database administration experience PostgreSQL
  • Structured Query Language
  • CLI
  • T1/VoIP configuration and troubleshooting experience
  • Asterisk administration and troubleshooting experience