Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. They will provide exceptional customer-oriented support for software implementations and on-going maintenance.

Responsibilities

• Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
• Document and educate customer on software installation design and settings
• Directly interact with customers to resolve urgent production and non-production issues Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
• Limited travel

Requirements

• Linux/Unix Server Operating System
• Databases SQL, experience with PostgreSQL, Oracle or another major RDBMS
• Ability to read Python, Perl, Java source code is preferred
• Windows Server Administration
• Contact Centers
• Fluent English
• In addition, a successful candidate will have one or more of the following skills:
  • Previous management experience – technical or non-technical
  • Experience working with computers
  • Communication of technical information to non technical audiences
  • Experience interacting with customers and management with varied experience and personalities