Noble Careers

Current Job Opening

Technical Support Engineer

  • April 12, 2018
  • Cracow, Poland

Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. They will provide exceptional customer-oriented support for software implementations and on-going maintenance.

Responsibilities

  • Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
  • Document and educate customer on software installation design and settings
  • Directly interact with customers to resolve urgent production and non-production issues Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
  • Limited travel

Requirements

  • Linux/Unix Server Operating System
  • Databases SQL, experience with PostgreSQL, Oracle or another major RDBMS
  • Ability to read Python, Perl, Java source code is preferred
  • Windows Server Administration
  • Contact Centers
  • Fluent English
  • In addition, a successful candidate will have one or more of the following skills:
    • Previous management experience – technical or non-technical
    • Experience working with computers
    • Communication of technical information to non technical audiences
    • Experience interacting with customers and management with varied experience and personalities