Responsibilities

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

• Previous experience in a help desk environment;
• Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills.
• Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

Requirements

• Asterisk Server Experience
• Linux/Unix Server Operating System Experience
• Database Experience including PostgreSQL, Structured Query Language
• Windows Server Administration Experience
• Computer Networking Experience

In addition, a successful candidate will have one or more of the following skills:

• Technical problem mitigation
• Comprehensive issue documentation
• Issue management through resolution
• Escalation as necessary