January 2, 2019
Stay in the Know
In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask with a rare “behind-the-scenes” look at the factors affecting change across the contact center industry and how Noble Systems has evolved its portfolio to stay aligned with customer needs.
Lee and Erik covered a wide range of subject matter in the two-part Q&A, such as mitigating agent attrition, CCaaS adoption, gamification, and the requisite omnichannel functionality that today’s contact centers need. The conversation also sheds light on best practices for workforce engagement and the distinct benefits that influence customer experience.
For an insider’s look at Noble Systems’ secret sauce and the strategy behind the company’s year-over-year growth, please read on!