Customer Experience Summit London, UK

Langham Hotel,
11th September 2019


CXS Event FAQs

Learn more about our Customer Experience Summit and don’t forget to register by 6th September 2019 to secure your seat.

Register Today

What is CXS?

CXS is a full-day customer-focused, industry think-tank looking at how technology will disrupt and improve customer experiences.

When & Where Is CXS?

CXS will be held on Wednesday, 11th September, 2019 with complimentary entry to a networking event that evening. The Summit will be held at the luxurious 5-star Langham Hotel, London.

Who Should Attend?

If you're a professional or leader in Customer Service, Engagement or Contact Centre who wants to network with fellow thought leaders, this one-day event is for you.

What Does It Cost?

The current price is £295. Registration closes 6th September 2019.


A mix of sessions to educate & inspire, featuring hot topics and new technologies, to help you be at the forefront of customer engagement.

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The Changing Landscape

Listen in as we discuss the "Changing Landscape of Contact Centres" and how to stay at the forefront of the industry

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Effective Strategies

Understand the key CX challenges and how customer service leadership can improve the customer journey

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Agent Empowerment

Discover the value of gamification for agents during 'Agent Empowerment - A Closer Look Into Gamification'

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Customer Experience

Discover the link between agent morale and customer experience

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Cybercrime & Contact Centre Vulnerability

Discover the latest trends and how to guard against cybercrime

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Compliance - Truths & Myths

Get involved in this interactive panel discussion with industry experts

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Industry Experts

Always a favourite session our 'Industry Panel of Experts - What's Hot?' will offer a curated list of favourite tech and ideas

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Networking Events

At the end of the day, join us for exclusive networking events at The Wigmore - a modern British Tavern on 10th September and at The Langham on 11th September


Learn more about the speakers at our inaugural Customer Experience Summit.

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Martin Hill Wilson, Brainfood

Designing Effective Service Strategies

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Nerys Corfield, Injection Consulting

Contact Centre Challenges & How to Overcome Them

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Geoff Ramm, Customer Service Expert

Keynote - How to Deliver Award Winning Customer Service

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John Mitchison, DMA

Compliance - Truths & Myths Panel

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Brett Brosseau, Noble Systems

Agent Empowerment - A Closer Look into Gamification

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Geoff White, Cybercrime Technology Expert

Cybercrime & Contact Centre Vulnerability

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Maddie Moate, Youtube Filmaker

Event Host

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Tim Bond, DMA

Social Scientist & Communication Professional

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Alexander G. Michael, Frost & Sullivan

European Trends in CX Delivery

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CXS 2019 Is Approaching Fast. Don't Miss Out!

The registration deadline is coming up quick. Don’t miss your chance to be a part of what will surely become the premiere one-day summit for uniting Contact Centre and Customer Experience thought leaders in the EMEA region. And don’t forget that your registration gets you exclusive access to our networking event on Wednesday, 11th September as well.

Registration closes 6th September, 2019

Register Today!

Event Sponsor

If you are interested in sponsoring the event please get in touch with Sian Ciabattoni at: sciabattoni@noblesystems.com

Sponsorship Info
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