The Event of the Year, An Unbeatable Price
Held at the luxurious Langham Hotel in London, our inaugural
CXS forum will offer attendees invaluable access to thought
leaders in both Customer Engagement and Contact Centre
Technology who will be sharing their experiences, insights and approaches to the changing customer contact landscape.
Enjoy a day packed with informative and dynamic discussions.
Your registration entitles you to join us for an exclusive networking event that evening. Claim your seat now before registration ends.
CXS Event FAQs
Learn more about our Customer Experience Summit and don’t forget to register by 6th September 2019 to secure your seat.
Register TodayTHE CXS AGENDA
A mix of sessions to educate & inspire, featuring hot topics and new technologies, to help you be at the forefront of customer engagement.
The Changing Landscape
Listen in as we discuss the "Changing Landscape of Contact Centres" and how to stay at the forefront of the industry
Effective Strategies
Understand the key CX challenges and how customer service leadership can improve the customer journey
Agent Empowerment
Discover the value of gamification for agents during 'Agent Empowerment - A Closer Look Into Gamification'
Customer Experience
Discover the link between agent morale and customer experience
Cybercrime & Contact Centre Vulnerability
Discover the latest trends and how to guard against cybercrime
Compliance - Truths & Myths
Get involved in this interactive panel discussion with industry experts
Industry Experts
Always a favourite session our 'Industry Panel of Experts - What's Hot?' will offer a curated list of favourite tech and ideas
Networking Events
At the end of the day, join us for exclusive networking events at The Wigmore - a modern British Tavern on 10th September and at The Langham on 11th September
Speakers
Learn more about the speakers at our inaugural Customer Experience Summit.
Martin Hill Wilson, Brainfood
Designing Effective Service Strategies
Nerys Corfield, Injection Consulting
Contact Centre Challenges & How to Overcome Them
Geoff Ramm, Customer Service Expert
Keynote - How to Deliver Award Winning Customer Service
John Mitchison, DMA
Compliance - Truths & Myths Panel
Brett Brosseau, Noble Systems
Agent Empowerment - A Closer Look into Gamification
Geoff White, Cybercrime Technology Expert
Cybercrime & Contact Centre Vulnerability
Maddie Moate, Youtube Filmaker
Event Host
Tim Bond, DMA
Social Scientist & Communication Professional
Alexander G. Michael, Frost & Sullivan
European Trends in CX Delivery
CXS 2019 Is Approaching Fast. Don't Miss Out!
The registration deadline is coming up quick. Don’t miss your chance to be a part of what will surely become the premiere one-day summit for uniting Contact Centre and Customer Experience thought leaders in the EMEA region. And don’t forget that your registration gets you exclusive access to our networking event on Wednesday, 11th September as well.
Registration closes 6th September, 2019
Register Today!Event Sponsor
If you are interested in sponsoring the event please get in touch with Sian Ciabattoni at: sciabattoni@noblesystems.com
Sponsorship Info
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