Gamification Can Improve Customer and Employee Outcomes

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships and transactions between customers, companies, employees, and corporate management systems. In place of decrees and pronouncements, gamification nudges employees and customers toward outcomes that, optimally, favor everyone in the transaction.

The Telecom Reseller Podcast recently featured Vice President of Noble Gamification Brett Brosseau to provide a definition of gamification and discuss its role in driving employee productivity. More from the podcast:

  • how a gamification plan can be prepared
  • the role of workers and their respective generations
  • details on systems that reward employee and customer interactions
  • how gamification depends on solid data outputs from across a company’s information systems and networks