Outbound Contact Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard of, let alone have a relationship with. These views are all too common, which is why it is important to break down just how beneficial outbound call centers can be when businesses are using the right technology. Chris Hodges, SVP of Sales and Marketing at Noble Systems, recently had the opportunity to dive into the method behind the madness with No Jitter’s Gary Audin where they discussed just that.

As you may already know, outbound call centers are designed for agents to make manual or automated calls to former or present customers on behalf of a business, government, political or charitable organization, or client. It is the technology behind it, however, that can make or break the overall success of the center’s day-to-day operations. How? It’s simple: empower agents with the right tools such as intelligent, compliant outbound dialing, measure their success through gamification, and they will be more efficient and productive.

In this interview, Chris and Gary go into further detail on the value and benefit of outbound dialing technology as well as why implementing a gamification solution like Noble Gamification within a call center is a must-have for increasing agent productivity and reducing attrition.

Read the full interview about outbound call center technology.