Resources

Get the Knowledge to Drive Contact Center Success

November 24, 2020

Luxury Escapes Selects Noble ShiftTrack for Workforce Management

Powerful WFM solution will help Luxury Estates support their workforce, so their team members can focus on delighting…

November 17, 2020

Improving the Customer Experience with IVR and Automated Callbacks

In this ebook, we’ll look closely at the trend in hold times, how to combat them, and how…

November 17, 2020

Tech Talk: Beyond Self Service - IVR and Automated Callbacks

Whether you’re looking to upgrade your IVR platform or to get more from your existing program, there is…

November 5, 2020

WEBINAR ON-DEMAND: Interview with a Gamemaster

Alan Lai, gamemaster at ARA, is an expert at using gamification to deliver the ROI numbers that management…

November 5, 2020

Noble WEM – Elevating Customer Service with Smart Forecasting, Planning & Scheduling

We interviewed two workforce engagement (WEM) experts about using tools like automated forecasting and scheduling to reach higher…

November 3, 2020

Austin Radiological Association • Testimonial

Noble’s blended inbound and outbound management has helped ARA meet business challenges, improve productivity and service levels, and…

October 27, 2020

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Center Landscape

The demand for WFM is growing rapidly, especially as companies move to remote working. Noble is helping contact…

October 21, 2020

PACE Commends Noble Systems for Contributions in Customer Engagement and Industry Advocacy

Noble Systems receives the Technovation Award for Customer Engagement and the Tim Searcy Advocacy Award for its work…

October 15, 2020

TECH TALK: A Clear Vision of Contact Center Continuity in the Midst of a Pandemic

In our Tech Talk session with Sangeeta Gupta, Director of Information Management, we look at how the country’s…

October 7, 2020

WEBINAR ON-DEMAND: Gamification – Where to Start & How to Succeed

Join Brett Brousseau as he walks through a fast-paced and engaging overview of gamification, how to find the…

October 6, 2020

CCW Executive Exchange

October 6-8 • Miami, FL

September 29, 2020

WEBINAR ON-DEMAND: Revisiting Employee Engagement: Improving the Agent Experience in the Post-COVID World

As we adjust to the impact of COVID-19 on the contact center, it’s more important than ever before…

September 21, 2020

The Keys to Successful Workforce Planning

Appropriate staffing levels are vital for business success. But, predicting call volumes can be a challenge. Forecasting with…

September 15, 2020

WEBINAR ON-DEMAND: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective

Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering…

September 15, 2020

Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

Contact center technology leader's past comments to the FCC on the context of the auto-dialer technology have been…

September 11, 2020

Cabot Financial

Cabot Financial has achieved very strong results with the Noble Contact Centre, improving efficiencies and productivity whilst remaining…

September 3, 2020

Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations Solution of the Year

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving…

August 31, 2020

COMPLIANCE BRIEFING: How the TCPA’s Definition of an ATDS Got Before the Supreme Court

What constitutes an Automated Telephone Dialing System (ATDS)? That is a popular question these days, especially when it…