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Resources

Get the Knowledge to Drive Contact Center Success

October 12, 2020

ICMI Contact Center Connections

October 12-14 • Dallas, TX

October 6, 2020

CCW Executive Exchange

October 6-8 • Miami, FL

September 29, 2020

Webinar – US: Improving the Agent Experience in the Post-COVID World

2:00PM EDT • As we adjust to the impact of COVID-19 on the contact center, it’s more important…

September 29, 2020

Webinar – EMEA: Improving the Agent Experience in the Post-COVID World

14:00 BST • As we adjust to the impact of COVID-19 on the contact center, it’s more important…

September 29, 2020

Webinar – APAC: Improving the Agent Experience in the Post-COVID World

2:00PM AEST • As we adjust to the impact of COVID-19 on the contact center, it’s more important…

September 21, 2020

The Keys to Successful Workforce Planning

Appropriate staffing levels are vital for business success. But, predicting call volumes can be a challenge. Forecasting with…

September 15, 2020

WEBINAR ON-DEMAND: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective

Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering…

September 15, 2020

Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

Contact center technology leader's past comments to the FCC on the context of the auto-dialer technology have been…

September 11, 2020

Cabot Financial

Cabot Financial has achieved very strong results with the Noble Contact Centre, improving efficiencies and productivity whilst remaining…

September 3, 2020

Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations Solution of the Year

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving…

August 31, 2020

COMPLIANCE BRIEFING: How the TCPA’s Definition of an ATDS Got Before the Supreme Court

What constitutes an Automated Telephone Dialing System (ATDS)? That is a popular question these days, especially when it…

August 28, 2020

WEBINAR ON-DEMAND: Winning with Gamification

A lot of experts today are talking about the theories behind Gamification in the contact center. But does…

August 26, 2020

4 Key Areas Where Financial Services Can Benefit from Gamification

Gamification can boost performance for financial services organizations beyond the contact center. Many companies find that looking at…

August 20, 2020

Increase Revenue with Gamification

The costs of hiring new employees, and replacing lost customers, can significantly bring down a company's bottom line.…

August 18, 2020

Financial Services and Gamification: Building Trust and Revenue

In this ebook, we’ll look at what gamification is and how it is being used by financial services…

August 18, 2020

Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement

Gamification can help FinServs reimagine the way they do business to elevate both employee engagement and customer experience…

August 11, 2020

WEBINAR ON-DEMAND: Collections After COVID

Join us as we discuss how technology will be crucial in supporting your staff while dealing with potentially…

July 29, 2020

Noble Gamification 2.1 Receives “2020 Contact Center Technology Award”

Noble Gamification helps companies increase employee engagement, for increased productivity and reduced attrition across the generational spectrum of…