Resources

Get the Knowledge to Drive Contact Center Success

October 6, 2021

SNUG 2021 – Americas

October 6 - 8, 2021

February 2, 2021

EXPERT PANEL Q&A: How Changing Customer Behavior Will Impact Contact Centers in 2021 — US

2:00pm ET • Webinar

February 2, 2021

EXPERT PANEL Q&A: How Changing Customer Behaviour Will Impact Contact Centres in 2021 — APAC

2:00pm AT • Webinar

February 2, 2021

EXPERT PANEL Q&A: How Changing Customer Behaviour Will Impact Contact Centres in 2021 — EMEA

12:00pm GMT • Webinar

January 14, 2021

Compliance Briefing: Are You Ready for the New CFPB Rules?

Don’t miss this informative session so you can make sure your contact center is prepared for the new…

December 18, 2020

Paragon Bank

The Noble CC solution allows this leading financial brand to take a more customised approach to customer communications.

December 17, 2020

Cutting Customer Hold Times with Advanced IVR Self-Service Tools

Self-service tools like IVR (interactive voice response) and automated callbacks help businesses reduce hold times, resulting in happier…

December 16, 2020

CHRISTUS St. Vincent Selects Noble Contact Center Technology to Improve the Health of its Patient Experience

155-year-old not-for-profit healthcare provider will use Noble’s contact center tools to create a better patient experience, improve efficiencies…

December 9, 2020

Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service

Noble Systems offers relief for companies dealing with high inbound call volumes and limited agent resources.

December 2, 2020

Physicians Immediate Care Selects Noble Contact Center Technology to Improve Patient Service

Midwest leader in urgent care selected Noble to better manage inbound and outbound contacts and appointment setting for…

December 2, 2020

Elevating Customer Experience and Employee Engagement

In a new study of customer contact technology trends and providers, industry analyst Frost & Sullivan shared findings…

November 24, 2020

Luxury Escapes Selects Noble ShiftTrack for Workforce Management

Powerful WFM solution will help Luxury Estates support their workforce, so their team members can focus on delighting…

November 17, 2020

Improving the Customer Experience with IVR and Automated Callbacks

In this ebook, we’ll look closely at the trend in hold times, how to combat them, and how…

November 17, 2020

Tech Talk: Beyond Self Service - IVR and Automated Callbacks

Whether you’re looking to upgrade your IVR platform or to get more from your existing program, there is…

November 5, 2020

Noble WEM – Elevating Customer Service with Smart Forecasting, Planning & Scheduling

We interviewed two workforce engagement (WEM) experts about using tools like automated forecasting and scheduling to reach higher…

November 5, 2020

WEBINAR ON-DEMAND: Interview with a Gamemaster

Alan Lai, gamemaster at ARA, is an expert at using gamification to deliver the ROI numbers that management…

November 3, 2020

Austin Radiological Association • Testimonial

Noble’s blended inbound and outbound management has helped ARA meet business challenges, improve productivity and service levels, and…

October 27, 2020

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Center Landscape

The demand for WFM is growing rapidly, especially as companies move to remote working. Noble is helping contact…