Resources

Get the Knowledge to Drive Contact Center Success

October 6, 2021

SNUG 2021

October 6 - 8, 2021

February 25, 2021

Simply Business Boosts Agent Engagement and Coaching with Noble Gamification

Leading UK business insurance provider chooses award-winning Gamification platform to promote learning and manage employee recognition

February 18, 2021

Noble Systems Provides Inbound and IVR Solutions to Help SPT Improve Independence of Disabled and Elderly Passengers

Scotland’s largest Regional Transport Partnership uses Noble Inbound and IVR to personalize its customer service

February 17, 2021

Compliance Briefing Part 2: Exploring Operational Impacts of the new CFPB Rules

Noble Systems’ resident compliance expert, Karl Koster. We’ll take a closer look at the operational side of meeting…

February 12, 2021

Simply Business

Leading insurance organisation uses Noble Gamification to increase sales per hour and encourage their consultants to achieve their…

February 10, 2021

Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience

Recent contact center market survey explores changes in customer behaviors and their impact on the industry

February 10, 2021

Changing Customer Behavior and the Impact on Contact Centers

This ebook includes observations from a recent global survey conducted by Noble, including how customer expectations are changing…

February 3, 2021

Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work from Home Solutions

Noble Cloud CC offers a quick work-from-home transition to support remote agents while providing business continuity

February 2, 2021

Expert Panel Q&A: How Changing Customer Behavior will Impact Contact Centers in 2021

What does your business need to meet these changing customer expectations? Our Panel of Experts addresses issues that…

January 28, 2021

Noble Systems Receives “2020 Workforce Optimization Innovation Award” for its Gamified Learning Management System

Contact Center technology provider is recognized as a leader in the evolving Workforce Optimization trend, helping to create…

January 27, 2021

Americollect Partners with Noble Systems to Enhance the Employee Experience and Support its Compassionate Collections

Healthcare collections agency selects Noble Gamification to help the company improve its employee engagement

January 27, 2021

Work from Anywhere: The New Employee Experience

With more and more employees working from home, the way they interact with the rest of the team…

January 20, 2021

Top 5 Customer Behavior Trends for Contact Centers

This infographic provides a snapshot of survey results from companies around the globe, highlighting how they are addressing…

January 14, 2021

Compliance Briefing: Are You Ready for the New CFPB Rules?

Don’t miss this informative session so you can make sure your contact center is prepared for the new…

December 18, 2020

Paragon Bank

The Noble CC solution allows this leading financial brand to take a more customized approach to customer communications.

December 17, 2020

Cutting Customer Hold Times with Advanced IVR Self-Service Tools

Self-service tools like IVR (interactive voice response) and automated callbacks help businesses reduce hold times, resulting in happier…

December 16, 2020

CHRISTUS St. Vincent Selects Noble Contact Center Technology to Improve the Health of its Patient Experience

155-year-old not-for-profit healthcare provider will use Noble’s contact center tools to create a better patient experience, improve efficiencies…

December 12, 2020

Rise of the Cloud Contact Center

A new breed of cloud-based offerings have re-defined the value proposition and changed the game.