10 Customer Experience Facts & Figures that May Surprise You

Just when you think you’ve seen it all in the world of customer experience (CX), a new trend pops up or a new technology is introduced. In this infographic, you’ll see 10 (potentially surprising) facts and figures to provide you with a quick rundown what’s happening in CX, including:

• The % of customers who are satisfied with their brand interactions (and the reasons why)
• What are Conversational Analytics, and what % of businesses are using them
• How much the CX management market is currently worth (and how much it’s expected to grow in the near future)
• Insights from experts on Robotic Process Automation, and how it helps break down the load of repetitive work