10 Customer Experience Facts & Figures that May Surprise You
Just when you think you’ve seen it all in the world of customer experience (CX), a new trend pops up or a new technology is introduced. In this infographic, you’ll see 10 (potentially surprising) facts and figures to provide you with a quick rundown what’s happening in CX, including:
- The % of customers who are satisfied with their brand interactions (and the reasons why)
- What are Conversational Analytics, and what % of businesses are using them
- How much the CX management market is currently worth (and how much it’s expected to grow in the near future)
- Insights from experts on Robotic Process Automation, and how it helps break down the load of repetitive work
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