Resources

Get the Knowledge to Drive Contact Center Success

February 12, 2021

Simply Business • Noble Gamification for Insurance Sales & Service

Leading insurance organisation uses Noble Gamification to increase sales per hour and encourage their consultants to achieve their…

December 18, 2020

Paragon Bank • Noble Contact Center, IQ and WFM for Financial Services

The Noble CC solution allows this leading financial brand to take a more customized approach to customer communications.

September 11, 2020

Cabot Financial • Noble Contact Center for Financial Services

Cabot Financial has achieved very strong results with Noble, improving efficiencies and productivity and maintaining compliance.

August 27, 2019

Global Solutions Provider • Noble Gamification for Customer Support

A global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees…

April 10, 2019

BC Services • Noble Gamification for Healthcare Collections

A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…

February 7, 2019

Global Sales & Marketing Provider • Noble Gamification for QA

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

December 12, 2018

Global BPO • Noble Gamification for Sales

Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…

September 21, 2018

Sekure Merchant Solutions • Noble Gamification for Financial Services

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

August 22, 2018

BPO • Noble Gamification for Automotive Finance

"Besides performance improvements, motivation, and retention, one of the huge advantages that Noble Gamification provides is complete transparency…

August 14, 2018

Utah Higher Education Assistance Authority • Noble Contact Center for Student Services

“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…

May 16, 2018

Superior Court of Ventura County • Noble Contact Center and Analytics for Government Services

Noble helps this county court's collection unit improve recovery of court ordered debt, while also showing good stewardship…

May 16, 2018

Breckenridge Grand Vacations • Noble Contact Center for VO Sales & Guest Services

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…

May 16, 2018

Rogers Communications • Noble IQ for Telecom Services

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

May 16, 2018

American Academy of Art Success Story • Noble Contact Center for Student Services

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…

May 16, 2018

Permanent tsb • Noble Contact Center and Analytics for Mortgage Servicing

“Productivity has gone through the roof in terms of Right-Party Contacts.”

May 16, 2018

MDS Communications • Noble Contact Center for Fundraising

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most…

May 16, 2018

General Service Bureau • Noble Contact Center for Healthcare Collections

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections,…

May 16, 2018

Wake Forest University Physicians • Noble Contact Center for Healthcare Patient Services

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…