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Cabot Financial has achieved very strong results with the Noble Contact Centre, improving efficiencies and productivity whilst remaining…
AMCOL Systems provides superior cash collection services to healthcare companies, as well as right-fit financial solutions to patients.…
A global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees…
A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…
A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…
A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…
Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…
A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…
A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…
"Besides performance improvements, motivation, and retention, one of the huge advantages that Noble Gamification provides is complete transparency…
“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…
Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…
Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%
Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…
Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…
“Productivity has gone through the roof in terms of Right-Party Contacts.”
