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April 10, 2019

Motivation & Efficiency Through Gamification | BC Services

A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

December 12, 2018

Increasing Sales Per Hour with Gamification | Allied Global

Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…

September 21, 2018

Sekure Merchant Solutions | Conquering Agent Attrition with Gamification

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

August 22, 2018

BPO | Improving Your Collection Rates with Gamification

"Besides performance improvements, motivation, and retention, one of the huge advantages that [Noble Gamification] provides is complete transparency…

August 20, 2018

AWL | Growing Your Call Center Revenue with Gamification

Online consumer lending specialist AWL increased per hour agent results by as much as 46% from using Noble…

August 14, 2018

Utah Higher Education Assistance Authority

“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…

May 16, 2018

Breckenridge Grand Vacations Success Story

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…

May 16, 2018

Rogers Communications Success Story

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

May 16, 2018

Dollar UK Success Story

Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…

May 16, 2018

American Academy of Art Success Story

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…

May 16, 2018

Permanent tsb Success Story

“Productivity has gone through the roof in terms of Right-Party Contacts.”

May 16, 2018

MDS Communications Success Story

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most…

May 16, 2018

General Service Bureau Success Story

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections,…

May 16, 2018

Wake Forest University Physicians Success Story

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…

May 16, 2018

Infogroup Success Story

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease…

May 16, 2018

Hair Club Success Story

Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the…

May 16, 2018

Contact Centres Australia Success Story

Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across…