Resources

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August 27, 2019

Improving Customer Support with Gamification

A global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees…

April 10, 2019

Motivation & Efficiency Through Gamification | BC Services

A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

December 12, 2018

Increasing Sales Per Hour with Gamification | Allied Global

Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…

September 21, 2018

Sekure Merchant Solutions | Conquering Agent Attrition with Gamification

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

August 22, 2018

BPO | Improving Your Collection Rates with Gamification

"Besides performance improvements, motivation, and retention, one of the huge advantages that [Noble Gamification] provides is complete transparency…

August 14, 2018

Utah Higher Education Assistance Authority

“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…

May 16, 2018

Contact Centres Australia Success Story

Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across…

May 16, 2018

QCS Success Story

Quality Contact Solutions helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing…

May 16, 2018

Contact Centres Australia

May 16, 2018

Epilepsy Action AUS

May 16, 2018

RACQ Careflight

May 16, 2018

Superior Court of Ventura County

May 16, 2018

Breckenridge Grand Vacations Success Story

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…

May 16, 2018

Rogers Communications Success Story

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

May 16, 2018

Dollar UK Success Story

Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…

May 16, 2018

American Academy of Art Success Story

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…

May 16, 2018

Permanent tsb Success Story

“Productivity has gone through the roof in terms of Right-Party Contacts.”