Resources

Get the Knowledge to Drive Contact Center Success

December 18, 2020

Paragon Bank

The Noble CC solution allows this leading financial brand to take a more customised approach to customer communications.

September 11, 2020

Cabot Financial

Cabot Financial has achieved very strong results with the Noble Contact Centre, improving efficiencies and productivity whilst remaining…

April 28, 2020

AMCOL Systems • Boosting Productivity & Reducing Turnover with Gamification

AMCOL Systems provides superior cash collection services to healthcare companies, as well as right-fit financial solutions to patients.…

August 27, 2019

Improving Customer Support with Gamification

A global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees…

April 10, 2019

BC Services • Motivation & Efficiency Through Gamification

A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics (EMEA)

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

December 12, 2018

Increasing Sales Per Hour with Gamification

Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…

September 21, 2018

Sekure Merchant Solutions • Conquering Agent Attrition with Gamification (EMEA)

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

September 21, 2018

Sekure Merchant Solutions • Conquering Agent Attrition with Gamification

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

August 22, 2018

BPO • Improving Your Collection Rates with Gamification

"Besides performance improvements, motivation, and retention, one of the huge advantages that Noble Gamification provides is complete transparency…

August 14, 2018

Utah Higher Education Assistance Authority

“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…

May 16, 2018

Dollar UK

Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…

May 16, 2018

American Academy of Art Success Story

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…

May 16, 2018

Permanent tsb

“Productivity has gone through the roof in terms of Right-Party Contacts.”

May 16, 2018

MDS Communications

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most…

May 16, 2018

General Service Bureau

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections,…

May 16, 2018

Wake Forest University Physicians

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…