Resources

Get the Knowledge to Drive Contact Center Success

September 11, 2020

Cabot Financial

Cabot Financial has achieved very strong results with the Noble Contact Centre, improving efficiencies and productivity whilst remaining…

April 28, 2020

AMCOL Systems • Boosting Productivity & Reducing Turnover with Gamification

AMCOL Systems provides superior cash collection services to healthcare companies, as well as right-fit financial solutions to patients.…

August 27, 2019

Improving Customer Support with Gamification

A global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees…

April 10, 2019

BC Services • Motivation & Efficiency Through Gamification

A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

February 7, 2019

Enhancing Quality & ROI with Gamification + Speech Analytics (EMEA)

A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…

December 12, 2018

Increasing Sales Per Hour with Gamification

Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…

September 21, 2018

Sekure Merchant Solutions • Conquering Agent Attrition with Gamification

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

September 21, 2018

Sekure Merchant Solutions • Conquering Agent Attrition with Gamification (EMEA)

A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…

August 22, 2018

BPO • Improving Your Collection Rates with Gamification

"Besides performance improvements, motivation, and retention, one of the huge advantages that Noble Gamification provides is complete transparency…

August 14, 2018

Utah Higher Education Assistance Authority

“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…

May 16, 2018

Wake Forest University Physicians

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…

May 16, 2018

Infogroup

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease…

May 16, 2018

Hair Club

Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the…

May 16, 2018

Contact Centres Australia

Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across…

May 16, 2018

Quality Contact Solutions

Quality Contact Solutions helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing…

May 16, 2018

Epilepsy Action AUS

May 16, 2018

RACQ Careflight