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A leading accounts receivable management (ARM) company saw an opportunity to leverage game mechanics in its call center…
A global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase…
Sales per hour up 24%. Sales conversion boosted by 47%. Big improvements can happen when call center agents…
A leading provider of merchant processing solutions leveraged gamification technology to creatively reduce employee attrition across the ever-changing…
"Besides performance improvements, motivation, and retention, one of the huge advantages that [Noble Gamification] provides is complete transparency…
Online consumer lending specialist AWL increased per hour agent results by as much as 46% from using Noble…
“A number of things stand out about the Noble solution. The unified platform offers full functionality with a single point for…
Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…
Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%
Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…
Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…
“Productivity has gone through the roof in terms of Right-Party Contacts.”
MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most…
“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections,…
Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…
“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease…
Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the…
Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across…
