Resources

Get the Knowledge to Drive Contact Center Success

December 17, 2020

Cutting Customer Hold Times with Advanced IVR Self-Service Tools

Self-service tools like IVR (interactive voice response) and automated callbacks help businesses reduce hold times, resulting in happier…

September 21, 2020

The Keys to Successful Workforce Planning

Appropriate staffing levels are vital for business success. But, predicting call volumes can be a challenge. Forecasting with…

August 26, 2020

4 Key Areas Where Financial Services Can Benefit from Gamification

Gamification can boost performance for financial services organizations beyond the contact center. Many companies find that looking at…

July 23, 2020

6 Ways Collection Center Technology Can Transform Your Operations

How can collection center technology transform your operations? They help increase right party contacts, ensure security and compliance,…

July 16, 2020

5 Common Forecasting and Scheduling Pitfalls

In this infographic, you will see how too much flexibility can be costly and why some service level…

July 15, 2020

5 Business Benefits of Speech Analytics

This infographic displays the top 5 business benefits of using SA technology in the contact center – including…

June 1, 2020

Top 5 Ways to Motivate Employees

This infographic provides an overview of the top 5 ways to motivate employees, from creating experts to promoting…

December 18, 2019

10 Customer Experience Facts & Figures that May Surprise You

Just when you think you've seen it all in the world of customer experience (CX), a new trend…