Resources

Get the Knowledge to Drive Contact Center Success

July 20, 2021

The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform

Robust inbound contact management will allow the city to improve service levels for residents

June 8, 2021

Come Together at the 2021 Alvaria Customer Experience Conference

Bringing together the Noble SNUG and Aspect ACE events into a jam-packed hybrid experience

May 24, 2021

Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems

Aspect + Hoist and Noble Systems + Capquest - Proud winners in the Supplier & Client Partnership Category

May 10, 2021

Aspect Software Announces Merger with Noble Systems

  From the merger of two leaders in the CX space comes Alvaria. A new global force delivering…

March 24, 2021

Noble Systems Prescribes a More Engaged Patient Experience for Healthcare Organizations

Smart contact center solutions can help today’s healthcare groups deliver consistent, positive patient experiences throughout the entire patient…

March 17, 2021

Noble IVR Virtual Assistant with Automated Callback Services Named a 2021 CUSTOMER Product of the Year

Noble IVR Virtual Assistant offers relief for companies dealing with high inbound call volumes and limited agent resources…

February 25, 2021

Simply Business Boosts Agent Engagement and Coaching with Noble Gamification

Leading UK business insurance provider chooses award-winning Gamification platform to promote learning and manage employee recognition

February 18, 2021

Noble Systems Provides Inbound and IVR Solutions to Help SPT Improve Independence of Disabled and Elderly Passengers

Scotland’s largest Regional Transport Partnership uses Noble Inbound and IVR to personalize its customer service

February 10, 2021

Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience

Recent contact center market survey explores changes in customer behaviors and their impact on the industry

February 3, 2021

Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work from Home Solutions

Noble Cloud CC offers a quick work-from-home transition to support remote agents while providing business continuity

January 28, 2021

Noble Systems Receives “2020 Workforce Optimization Innovation Award” for its Gamified Learning Management System

Contact Center technology provider is recognized as a leader in the evolving Workforce Optimization trend, helping to create…

January 27, 2021

Americollect Partners with Noble Systems to Enhance the Employee Experience and Support its Compassionate Collections

Healthcare collections agency selects Noble Gamification to help the company improve its employee engagement

December 16, 2020

CHRISTUS St. Vincent Selects Noble Contact Center Technology to Improve the Health of its Patient Experience

155-year-old not-for-profit healthcare provider will use Noble’s contact center tools to create a better patient experience, improve efficiencies…

December 9, 2020

Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service

Noble Systems offers relief for companies dealing with high inbound call volumes and limited agent resources.

December 2, 2020

Physicians Immediate Care Selects Noble Contact Center Technology to Improve Patient Service

Midwest leader in urgent care selected Noble to better manage inbound and outbound contacts and appointment setting for…

November 24, 2020

Luxury Escapes Selects Noble ShiftTrack for Workforce Management

Powerful WFM solution will help Luxury Estates support their workforce, so their team members can focus on delighting…

October 27, 2020

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Center Landscape

The demand for WFM is growing rapidly, especially as companies move to remote working. Noble is helping contact…

October 21, 2020

PACE Commends Noble Systems for Contributions in Customer Engagement and Industry Advocacy

Noble Systems receives the Technovation Award for Customer Engagement and the Tim Searcy Advocacy Award for its work…