Resources

Get the Knowledge to Drive Contact Center Success

November 5, 2020

Noble WEM – Elevating Customer Service with Smart Forecasting, Planning & Scheduling

We interviewed two workforce engagement (WEM) experts about using tools like automated forecasting and scheduling to reach higher…

November 3, 2020

Austin Radiological Association • Testimonial

Healthcare Patient Service and Appointment Setting • Noble Contact Center and Noble WFM

October 15, 2020

TECH TALK: A Clear Vision of Contact Center Continuity in the Midst of a Pandemic

In our Tech Talk session with Sangeeta Gupta, Director of Information Management, we look at how the country’s…

August 20, 2020

Increase Revenue with Gamification

The costs of hiring new employees, and replacing lost customers, can significantly bring down a company's bottom line.…

July 29, 2020

Make Every Contact Count with Noble Contact AI

The number one problem for contact centers is people don't answer the phone. But you are in the…

June 22, 2020

Reduce Employee Turnover with Gamification

When employee morale is low, it can lead to a turnover problem. Gamification helps reduce employee attrition with…

May 26, 2020

Vitality • Testimonial

Healthcare & Wellness • Noble Contact Center

May 22, 2020

Union Bank • Testimonial

Financial Services & Banking • Noble Contact Center

May 22, 2020

Bayview Loan Servicing • Testimonial

Financial Services & Mortgages • Noble Contact Center, Noble Conversations Analytics

April 1, 2020

Stay Connected with Noble Gamification

Team members working from home? Keep them engaged and connected to company goals with Gamification solutions from Noble…

March 5, 2020

CX Strategies: Advice from a Customer Experience Leader – with Nancy Jamison (Frost & Sullivan) and Chris Hodges (Noble Systems)

Nancy Jamison, Principal Analyst at Frost & Sullivan and Chris Hodges, SVP of Sales & Marketing at Noble…

March 4, 2020

Analyst Insights: Frost & Sullivan’s Nancy Jamison Shares CX Success Stories – featuring Chris Hodges, Noble Systems

In this video Q&A, Nancy Jamison, Principal Analyst at Frost & Sullivan and Chris Hodges, SVP of Sales…

February 6, 2020

Revolutionizing Global Workforces with Gamification

With features that drive competition, rewards, goals, status, recognition, collaboration, and learning/training, Noble Gamification is revolutionizing global workforces.…

January 27, 2020

COFFee Invitation from Noble Systems

January 8, 2020

Improve Service Levels with Quality Management and Reporting

Learn how you can easily review agent audio/screen recordings, rate agent performance, and access reports featuring real-time data

December 22, 2019

Actionable Data for Contact Center Operations

Smart dashboards allow you to easily configure the data you want to see, and how you want to…

December 3, 2019

Financial Services • Testimonial

Financial Services • Noble Contact Center, Noble IQ (Contact AI and Conversations Analytics)

November 14, 2019

Ozarks Electric Cooperative • Testimonial

Utilities • Noble Contact Center, Noble ShiftTrack WFM