Resources

Get the Knowledge to Drive Contact Center Success

November 17, 2020

Tech Talk: Beyond Self Service - IVR and Automated Callbacks

Whether you’re looking to upgrade your IVR platform or to get more from your existing program, there is…

November 5, 2020

WEBINAR ON-DEMAND: Interview with a Gamemaster

Alan Lai, gamemaster at ARA, is an expert at using gamification to deliver the ROI numbers that management…

October 7, 2020

WEBINAR ON-DEMAND: Gamification – Where to Start & How to Succeed

Join Brett Brousseau as he walks through a fast-paced and engaging overview of gamification, how to find the…

September 29, 2020

WEBINAR ON-DEMAND: Revisiting Employee Engagement: Improving the Agent Experience in the Post-COVID World

As we adjust to the impact of COVID-19 on the contact center, it’s more important than ever before…

September 15, 2020

WEBINAR ON-DEMAND: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective

Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering…

August 31, 2020

COMPLIANCE BRIEFING: How the TCPA’s Definition of an ATDS Got Before the Supreme Court

What constitutes an Automated Telephone Dialing System (ATDS)? That is a popular question these days, especially when it…

August 28, 2020

WEBINAR ON-DEMAND: Winning with Gamification

A lot of experts today are talking about the theories behind Gamification in the contact center. But does…

August 11, 2020

WEBINAR ON-DEMAND: Collections After COVID

Join us as we discuss how technology will be crucial in supporting your staff while dealing with potentially…

July 20, 2020

WEBINAR ON-DEMAND: How Do You Pay for Gamification Software?

This webinar is all about “proof in the pudding.” You won't get philosophical slides on the “why behind…

July 14, 2020

WEBINAR ON-DEMAND: Using Speech Analytics to Create a Better CX

Learn how Noble’s Conversations Analytics offering uses real-time and post-call screening to help companies gain deeper insight into…

June 11, 2020

WEBINAR ON-DEMAND: Leveraging Gamification to Maximize the Employee Experience and ROI

By leveraging Gamification to emotionally engage their employees, organizations are dramatically improving their customers experience, hitting their SLA’s…

June 1, 2020

WEBINAR ON-DEMAND: Strategies for Success in the Post-Pandemic Contact Center

Solutions once viewed as “nice to have” options are now essential tools in adjusting to the realities of…

May 11, 2020

WEBINAR ON-DEMAND: Best Practices for Delivering a Proactive Contact Strategy

Our solutions experts will share best practices for managing your data and provide tips and tricks that you…

May 6, 2020

WEBINAR ON-DEMAND: AMCOL Systems Conquers Employee Turnover and Boosts Productivity with Noble Gamification

AMCOL Systems teamed up with Noble Gaming Solutions in 2019 and has seen a 15% increase in productivity…

April 20, 2020

WEBINAR ON-DEMAND: 2020 – The Year That Transformed WFM

No-one could have predicted the unprecedented events of the last few weeks and how it would affect contact…

April 9, 2020

WEBINAR ON-DEMAND: The Benefits of a Flexible Contact Centre

This webinar discusses the benefits of a more flexible workforce and cover topics such as agent motivation, managing…

April 2, 2020

WEBINAR ON-DEMAND: Keeping Your Remote Workforce Engaged

COVID-19 has altered the global workforce, making remote working the new normal for many of the world's companies.…

January 8, 2020

WEBINAR ON-DEMAND: Collect More & Retain Your Best Collectors with Gamification

A staggering 71% of all employees report disengaged at work, yielding a costly 26% attrition rate in the…