Resources

Get the Knowledge to Drive Contact Center Success

April 12, 2021

Solution Showcase: Real-time Service Improvements with Conversations Analytics Now

With real-time analysis and personalized coaching for live conversations, Noble Conversations Analytics Now helps you achieve faster response…

March 31, 2021

Adapting Collections for Changing Customer Behavior with Cabot Financial

John Smith of Noble Systems chats with Gareth Tomlinson of Cabot Credit Management about their experiences and best…

March 16, 2021

The Real Success of Employee Gamification

Experts go beyond "white noise" statistics to discuss real, lasting gamification benefits. Featuring employee engagement strategies from Wyndham…

March 9, 2021

Solution Showcase: Connecting Salesforce CRM with the Power of Noble Contact Center

See how SmartEngage combines Salesforce with Noble's customer contact tools for faster speed-to-lead and service response.

March 1, 2021

Tech Talk - Learn how Capquest is improving employee engagement

In our newest Tech Talk – we interview Will Reid, Strategic Communications Manager from Capquest Group (part of…

February 17, 2021

Compliance Briefing Part 2: Exploring Operational Impacts of the new CFPB Rules

Presented by Noble Systems’ resident compliance expert, Karl Koster

February 2, 2021

Expert Panel Q&A: How Changing Customer Behavior will Impact Contact Centers in 2021

What does your business need to meet these changing customer expectations? Our Panel of Experts addresses issues that…

January 27, 2021

Work from Anywhere: The New Employee Experience

With more and more employees working from home, the way they interact with the rest of the team…

January 14, 2021

Compliance Briefing: Are You Ready for the New CFPB Rules?

Don’t miss this informative session so you can make sure your contact center is prepared for the new…

November 17, 2020

Tech Talk: Beyond Self Service - IVR and Automated Callbacks

Whether you’re looking to upgrade your IVR platform or to get more from your existing program, there is…

November 5, 2020

WEBINAR ON-DEMAND: Interview with a Gamemaster

Alan Lai, gamemaster at ARA, is an expert at using gamification to deliver the ROI numbers that management…

October 7, 2020

WEBINAR ON-DEMAND: Gamification – Where to Start & How to Succeed

Join Brett Brousseau as he walks through a fast-paced and engaging overview of gamification, how to find the…

September 29, 2020

WEBINAR ON-DEMAND: Revisiting Employee Engagement: Improving the Agent Experience in the Post-COVID World

As we adjust to the impact of COVID-19 on the contact center, it’s more important than ever before…

September 15, 2020

WEBINAR ON-DEMAND: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective

Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering…

August 31, 2020

COMPLIANCE BRIEFING: How the TCPA’s Definition of an ATDS Got Before the Supreme Court

What constitutes an Automated Telephone Dialing System (ATDS)? That is a popular question these days, especially when it…

August 28, 2020

WEBINAR ON-DEMAND: Winning with Gamification

A lot of experts today are talking about the theories behind Gamification in the contact center. But does…

August 11, 2020

WEBINAR ON-DEMAND: Collections After COVID

Join us as we discuss how technology will be crucial in supporting your staff while dealing with potentially…

July 20, 2020

WEBINAR ON-DEMAND: How Do You Pay for Gamification Software?

This webinar is all about “proof in the pudding.” You won't get philosophical slides on the “why behind…