Resources

Get the Knowledge to Drive Contact Center Success

May 25, 2021

Solution Showcase: Deeper Vision into Customer Interactions with Conversations Analytics Insight

Get insight into what makes some calls successful and help steer critical business decisions

May 13, 2021

Solution Showcase: Employee State of Flow – Enterprise Gamification

Gamification technology spurs immediate performance improvements. See how in this demo.

May 4, 2021

Compliance Briefing: How the Supreme Court’s Facebook Ruling Impacts Contact Center Operations

Karl Koster, Noble’s resident compliance expert and PACE board member, will walk you thru what the Supreme Court’s…

April 26, 2021

Solution Showcase: Engaging your Hybrid Workforce with Gamification

Solution Showcase: Engaging your Hybrid Workforce with Gamification

April 12, 2021

Solution Showcase: Real-time Service Improvements with Conversations Analytics Now

With real-time analysis and personalized coaching for live conversations, Noble Conversations Analytics Now helps you achieve faster response…

March 31, 2021

Adapting Collections for Changing Customer Behavior with Cabot Financial

John Smith of Noble Systems chats with Gareth Tomlinson of Cabot Credit Management about their experiences and best…

March 16, 2021

The Real Success of Employee Gamification

Experts go beyond "white noise" statistics to discuss real, lasting gamification benefits. Featuring employee engagement strategies from Wyndham…

March 9, 2021

Solution Showcase: Connecting Salesforce CRM with the Power of Noble Contact Center

See how SmartEngage combines Salesforce with Noble's customer contact tools for faster speed-to-lead and service response.

March 1, 2021

Tech Talk - Learn how Capquest is improving employee engagement

In our newest Tech Talk – we interview Will Reid, Strategic Communications Manager from Capquest Group (part of…

February 17, 2021

Compliance Briefing: Exploring Operational Impacts of the New CFPB Rules (Part 2)

Presented by Noble Systems’ resident compliance expert, Karl Koster

February 2, 2021

Expert Panel Q&A: How Changing Customer Behavior will Impact Contact Centers in 2021

What does your business need to meet these changing customer expectations? Our Panel of Experts addresses issues that…

January 27, 2021

Work from Anywhere: The New Employee Experience

With more and more employees working from home, the way they interact with the rest of the team…

January 14, 2021

Compliance Briefing: Are You Ready for the New CFPB Rules?

Don’t miss this informative session so you can make sure your contact center is prepared for the new…

November 17, 2020

Tech Talk: Beyond Self Service - IVR and Automated Callbacks

Whether you’re looking to upgrade your IVR platform or to get more from your existing program, there is…

November 5, 2020

WEBINAR ON-DEMAND: Interview with a Gamemaster

Alan Lai, gamemaster at ARA, is an expert at using gamification to deliver the ROI numbers that management…

October 7, 2020

WEBINAR ON-DEMAND: Gamification – Where to Start & How to Succeed

Join Brett Brousseau as he walks through a fast-paced and engaging overview of gamification, how to find the…

September 29, 2020

WEBINAR ON-DEMAND: Revisiting Employee Engagement: Improving the Agent Experience in the Post-COVID World

As we adjust to the impact of COVID-19 on the contact center, it’s more important than ever before…

September 15, 2020

WEBINAR ON-DEMAND: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective

Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering…