Adapting Collections for Changing Customer Behavior with Cabot Financial

In this Q&A style webinar, John Smith of Noble Systems chats with Gareth Tomlinson of Cabot Credit Management about their experiences and best practices for addressing their customers’ needs, including:

• What shifts they have seen in customer behaviour – preferred communications channels, contact patterns, promises to pay
• How they have adapted strategies for the changing world
• What methods they are using to attract and retain experienced collection advisors
• How technology is supporting their customer journey and helping them overcome challenges