Agent Engagement to Drive Operational Efficiencies and Higher Customer Satisfaction

Agent engagement’s ability to provide lifts in efficiency and customer satisfaction is a major reason why it is forecast to be one of the largest areas of growth in the customer care industry in the coming years.

In this whitepaper from Frost & Sullivan, you’ll find expert analysis on motivating and empowering employees with agent engagement solutions, and insider info about this and other key trends impacting the contact center market.