In this video Q&A, Nancy Jamison, Principal Analyst at Frost & Sullivan and Chris Hodges, SVP of Sales & Marketing at Noble Systems discuss trends and technologies impacting customer experience success.
- How gamified performance management empowers agents to improve their performance
- Noble Gamification’s Normalization Engine, which levels the playing field between employees with different skill/experience levels and from different locations
- Thoughts on AI, and how it can be misrepresented as hype
- The role of robotic process automation (RPA) in creating a digital workforce