]Analyst Insights: Frost & Sullivan's Nancy Jamison Shares CX Success Stories – featuring Chris Hodges, Noble Systems | Noble Systems
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Analyst Insights: Frost & Sullivan’s Nancy Jamison Shares CX Success Stories – featuring Chris Hodges, Noble Systems

In this video Q&A, Nancy Jamison, Principal Analyst at Frost & Sullivan and Chris Hodges, SVP of Sales & Marketing at Noble Systems discuss trends and technologies impacting customer experience success.

Topics include:

  • How gamified performance management empowers agents to improve their performance
  • Noble Gamification’s Normalization Engine, which levels the playing field between employees with different skill/experience levels and from different locations
  • Thoughts on AI, and how it can be misrepresented as hype
  • The role of robotic process automation (RPA) in creating a digital workforce