BC Services • Testimonial
Blake Boettcher, Director of Operations, shares how Noble Gamification brings positive improvements to agent retention and customer experience for BC Services, along with more benefits:
- agent retention, the biggest problem BC Services wanted to solve with gamification, has climbed from 45% to 88%
- gamification helps improve agent attitudes, which translates to a better experience for customers
- a favorite feature among agents is the reward and bonus structure, with instant acknowledgement for achievements
- BC Services has experienced increases in all KPIs it manages through Noble Gamification, including dialer adherence and talk time percentage; even some the company thought unattainable have been exceeded by 10%
Want to Learn More? Read the BC Services case study.