Noble Resources

Case Study

Breckenridge Grand Vacations • Noble Contact Center for VO Sales & Guest Services

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in Breckenridge, Colorado. The company works through inbound/outbound/owner referral and in-house efforts to invite guests to its properties for tours. Breckenridge was using an automated dialer, but the deteriorating performance and increasing costs led the group to look for an alternative solution.