Noble Resources

Case Study

Cabot Financial • Noble Contact Center for Financial Services

Noble provides a mission critical collections focused contact center solution for Cabot Financial, connecting all of their sites through the use of a single Noble platform, to provide a service that treats customers fairly while maintaining productivity. Overall, the Noble Contact Center solution has helped Cabot Financial achieve very strong results, enabling them to help more customers quickly, with inbound service rates greater than 90% within their SLA target and agent idle times of less than 6%.

Read the success story to learn how this leading collections brand uses the Noble Contact Center solution to manage multi-site systems, improve efficiencies, and drive collections productivity — and helps them remain compliant and mindful of treating customers fairly.

Simply Business-Noble Gamification success story