Tech Talk - Learn how Capquest is improving employee engagement

In the current climate, employee engagement remains a top priority for most contact centers. In our newest Tech Talk – we interview Will Reid, Strategic Communications Manager from Capquest Group (part of Arrow Global), a leading credit solutions provider.

Find out how Capquest is using Noble Gamification and Noble ShiftTrack to engage employees, manage its workforce, and promote a greater work-life balance while achieving their KPIs.

What challenges was Capquest facing, and how did the technology transform employee engagement and schedule adherence? Spend 20 minutes with us to hear about the benefits they have seen since implementing the Noble platform, including:

• Adherence to schedule grew from 72% to 85%
• After-call work decreased from 23% to 17%
• Management Team has gained 1000 extra hours every month
• Employees are more engaged and understand their goals