Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is pleased to announce that CHRISTUS St. Vincent has chosen the Noble® Contact Center Suite with advanced contact management and employee engagement tools to help provide a superior patient experience and better serve the healthcare needs of its community.
Located in Santa Fe, N.M., CHRISTUS St. Vincent has been providing care and services to residents of Northern New Mexico for more than 155 years. CHRISTUS St. Vincent is a comprehensive, acute care hospital serving a seven-county area with a population of nearly 300,000. Since opening its doors as New Mexico’s first hospital in 1865, CHRISTUS St. Vincent has grown to become a comprehensive medical delivery organization with a fully-integrated network of more than 200 providers. In addition, its regional clinics cover more than 35 areas of specialty care.
CHRISTUS St. Vincent selected a blended system in Noble Contact Center to manage inbound and outbound contacts. Noble’s advanced management and reporting tools will provide real-time visibility into activities and performance will allow the hospital to view trending and better manage resources so they can increase efficiencies. The Noble Composer Agent Desktop will help the hospital’s representatives work more efficiently with access to right information to serve patients faster, while keeping their personal information secure. Noble IVR with self-service and automated callbacks will allow patients to get answers to common questions more quickly and reduce time spent on hold. Noble Gamification will replace the hospital’s manual bulletin boards to automate employee engagement and recognition and reduce administrative time and costs.
“Our patients come first in everything we do,” said April Mendoza, Patient Access Services Director. “We’re excited about the opportunity to enhance the patient experience through use of the Noble platform, especially in the areas of Patient Access, onboarding patients, and scheduling appointments for clinicians and providers.”
“Not only can we create a better patient experience, but with better insight into our activities and resources, we’ll be able to adjust our strategies to improve efficiencies and reduce costs,” said Chris Dugan, Patient Access Center Manager.
Chris Hodges, Noble’s SVP sales and marketing, commented, “We are proud to partner with CHRISTUS St. Vincent Health System to help them serve their community through a unified contact center platform that enables the hospital to improve patient service and employee engagement while saving time and money – a win-win scenario.”
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Learn more at www.noblesystems.com.