Solution Showcase: Connecting Salesforce CRM with the Power of Noble Contact Centre

Integrated technologies provide significant benefits to contact centres, such as one-click access to frequently used tools or rapid response to new opportunities and requests. Corey Mustard, Strategic Solutions Director, walks through how Noble® SmartEngage unifies the desktop for your sales or service representatives, giving them fast access to customer information from your Salesforce CRM and Noble’s award-winning contact tools to improve speed-to-lead and service response.

See a demo of SmartEngage in action and get a sense of how seamless the integration is between platforms in our quick 10-minute Solution Showcase. Learn how Noble’s Salesforce integration can streamline your sales and service reps workflows with fast access to a range of contact management tools, such as:

• Click-to-dial directly from Salesforce
• Schedule a callback or transfer
• Eliminate program-switching and manual look-ups
• Append lead-tracking and history information
• And more