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Infographic

Cutting Customer Hold Times with Advanced IVR Self-Service Tools

As consumers are increasingly busy and have more digital communication options, the acceptable threshold for waiting on hold is shrinking. Research indicates that every second of hold time could equate to a lost customer.

Download this infographic to see how self-service tools like IVR (interactive voice response) and automated callbacks help businesses reduce hold times, resulting in happier customers and greater retention.

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Cutting Customer Hold Times with Advanced IVR Self-Service Tools | Infographic | Noble Systems