CX Strategies: Advice from a Customer Experience Leader – with Nancy Jamison (Frost & Sullivan) and Chris Hodges (Noble Systems)

Nancy Jamison, Principal Analyst at Frost & Sullivan and Chris Hodges, SVP of Sales & Marketing at Noble Systems take a deep dive into CX strategy, and how Noble continues to deliver a product line to help businesses stay ahead of the curve for customer experience.

Video highlights:

• Why compliance is a key driver in customer experience
• What it looks like when multiple solutions are part of a single code base and can seamlessly work together
• How conversation-based analytics provides lightning-fast insight into customer-agent interactions