Case Study: Utah Higher Education
More: Explore Our Full Suite
Schedule More Appointments and Grow Conversion Rates
Smart analytics targets the right people at the right time, so you spend more time getting the right results, and less time on missed connections.
Increase Right-Party Contacts
Advanced dialing algorithms, list management, and superior screening help your representatives reach more live, qualified parties.
Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, FDCPA, CFPB, TCPA, PCI-DSS, Ofcom, GDPR, and more.
Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements to build a more engaged workforce.
Automated messaging and integration with internal systems makes it easy for students to manage their information and make payments while increasing efficiencies and reducing costs.
Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.
Help your reps do more in less time and optimize utilization by putting multiple tools (scripts, appointments, fundraising, and account databases) and omnichannel queues into a single, integrated desktop.
Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.
✓ Call pacing and omnichannel, multi-session queues
✓ Intelligent call routing based on rep skills, student account attributes, and more
✓ Detect voicemail/machines, busy signals, disconnects
✓ Self-service student account updates and payments
✓ Compliance tools for PCI-DSS, CFPB, TCPA, FDCPA, DNC, GDPR, etc.
✓ Pre-record disclosures/rebuttals and manage call-backs
✓ In-call and post-call voice and screen monitoring
✓ Real-time dashboards and performance reporting for total visibility
✓ Best time to contact and strategy management by region and channel
✓ Audio and video recording for verifications and quality
✓ Integrate with payment portals, contact lists, databases, and third-party platforms
✓ Streamline scheduling and improve adherence
✓ Track goals and reward employee achievements
Dials to appointments ratio improved by 33% and show rates also improved. We are able to make better forecasts, schedule agents more effectively, increase list penetration, route calls more efficiently, improve agent productivity, enhance the quality of our contacts, and grow revenues.
Contact us for more information on our complete suite of contact center solutions.