Enhancing Quality & ROI with Gamification + Speech Analytics (EMEA)

The narrative around measuring quality is traditionally boring. Embracing technology can make it fun and engaging.

In this case study you’ll learn how a global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase engagement across a large and logistically disparate division, leading to record-high quality scores and ROI.

This is the EMEA version. See the US version.