Essential Contact Centre Technologies for Collections

The collection industry faces ongoing challenges from globalisation, regulations, lawsuits, consolidation, and growing demands for new contact channels & a better customer experience.

This ebook takes a look at how some of today’s leading collection organisations have solved their business problems with advanced contact centre technology solutions.

Highlights:

• Simplifying system navigation with unified collector desktop interfaces
• Optimising time/channel targeting with AI-driven predictive analytics
• Saving time and expense by automating scheduling with workforce management
• Motivating collectors and improving employee retention with gamification