Noble Resources

Webinar On-Demand

Expert Panel Q&A: How Changing Customer Behavior will Impact Contact Centers in 2021

What does your business need to meet these changing customer expectations? Our Panel of Experts addresses issues that are critical to contact center businesses, including:

  • The shift in customer behavior and communication channels
  • The rise of the ‘super agent’
  •  How analytics can positively influence and predict the customer journey
  •  How to adapt to manage fluctuating contact volumes
  •  The use of incentives and training
  •  Innovations and trends for 2021 and beyond

Expert Panel Q&A | How Changing Customer Behavior will Impact Contact Centers in 2021 | Noble Systems