Noble Resources

Whitepaper

Financial & Insurance Institutions Require Mega Reforms in Culture & Conduct

Regulators across the globe continue to demand that financial and insurance institutions do more to identify and address misconduct and improve the culture of their organisations. Prioritising consumer protection and motivating employees to always act in the customer’s best interest will ensure that new industry standards for conduct and culture are met, now and in the future.

Fortunately, speech analytics, gamification, and other contact centre technologies can help financial and insurance companies monitor customer interactions to spot trends, identify signs of misconduct and track KPIs – for everything from regulatory compliance to demonstrating empathy.