Noble Resources

Case Study

AWL | Growing Your Call Center Revenue with Gamification

A key component of revenue generation in the call center is maximizing the outputs of the “inputs”, i.e. getting the most out of the agents who are generating the revenue.

Using gamification technology to increase agent engagement and drive KPI performance has been shown to significantly impact call center revenue.

Download the case study to see how online consumer lending specialist AWL increased per hour agent results by as much as 46% from using Noble Gamification in their call centers.