Noble Resources

Case Study

Hair Club • Noble Contact Center and IQ for Consumer Sales & Customer Service

Hair Club, founded in 1976, is one of the world’s most widely recognized hair restoration providers. Hair Club’s corporate call center conducts lead generation and appointment setting for over 95 Hair Club locations in the U.S., Canada and Puerto Rico. To manage these programs more efficiently, the company wanted to add an automated contact platform to replace its manual system. Bob Goupil, Director National Call Center, explains, “We were using manual dialing to set appointments and reminders for all of our locations. We needed to improve the productivity of our center and to do more with fewer resources. By implementing an automated system, our goal was to increase productivity by at least 20% and decrease costs by 30%.”